Document Production Workflow Coordinator, 3rd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Receive and clarify client work requests, ensuring job instructions are understood and deadlines are negotiated.

• Explore alternative solutions to deadline requests when necessary.

• Prioritize workload across the team while managing multiple projects simultaneously.

• Act as a key resource for document production, proofreading, and quality assurance inquiries.

• Identify and rectify errors in intricate business documents.

• Detect formatting and compositional mistakes, while verifying citation formatting.

• Compare corrected proofs against markup for quality assurance.

• Ensure compliance with formatting standards and proofreading protocols.

• Demonstrate professional expectations for client interactions, deadlines, and quality standards.

• Design and implement ongoing training programs for both new and existing team members.

• Coordinate efforts across shifts to uphold client quality, timeliness, and service expectations.

• Provide training to junior staff as required.

• Communicate any job or deadline concerns to managers and/or clients.

• Assist the Lead, Supervisor, or Manager with administrative processes and systems.

• Promote team adherence to company policies.

• Engage in collaboration within and across teams.

• Suggest individual development goals, training opportunities, and performance expectations.

• Interact with clients face-to-face, via phone, or electronically.

• Comply with Williams Lea and client site policies.

⛳️ Requirements

• Bachelor’s degree or equivalent experience that can be substituted.

• At least 3 years of previous office experience, including proofreading, word processing, or document production.

• Proficient in the Microsoft Office suite.

• Ability to troubleshoot relevant software specific to the business/client.

• Desired certification in MS Office (Word, Excel, PowerPoint).

• Advanced understanding of document production and/or proofreading processes and best practices.

• Extensive experience with business terminology, document production, and/or proofreading formats.

• Skilled and efficient in utilizing reference resources.

• Strong attention to detail with a focus on accuracy and quality.

• Capable of coordinating team efforts and managing multiple projects concurrently.

• Exceptional verbal and written communication and interpersonal skills.

• Ability to thrive in a fast-paced, deadline-driven team environment.

• Sound judgment and organizational abilities with effective decision-making skills.

• Solutions-oriented mindset with the capacity to ask for and follow instructions.

• Able to work both independently and collaboratively.

• Communicate effectively with team members, Lead, Supervisor, Manager, and/or Clients regarding job or deadline issues.

• Meet deadlines and complete projects in a timely manner.

• Manage sensitive and/or confidential documents and information appropriately.

• Demonstrate strong problem-solving skills and know how to escalate issues as needed.

• Effectively interact with a diverse workforce and multifunctional backgrounds.

• Must be self-driven with a positive, can-do attitude.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Disability insurance

• 401(k) with company match

• Life insurance

• Voluntary supplemental insurance options

• Parental leave

• Adoption assistance

• Tuition assistance

• Discounts offered by employer/partners

• Overtime compensation

• Shift differentials

• Call-in pay

• Stand-by pay