Document Production Associate – 3rd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services for clients.

• Work schedule is Tuesday through Saturday, from 12:00 a.m. to 9:00 a.m.

• Utilize logs and/or tracking software for managing document production tasks.

• Evaluate job requests and carry out tasks throughout the entire task lifecycle.

• Execute document production, proofreading, intake, and workflow coordination functions as necessary.

• Edit, proofread, convert, create, transcribe, or complete document production requests in accordance with established procedures, standards, and formats.

• Operate required equipment, technology, software, and hardware.

• Communicate any job or deadline issues to team members, leads, supervisors, or clients.

• Adhere to contracted service delivery deadlines.

• Troubleshoot basic software or hardware issues.

• Promote continuous service improvement and build client relationships.

• Conduct quality assurance tasks as requested.

• Comply with Williams Lea Tag and client policies.

• Utilize equipment and supplies in a cost-effective manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of document production experience, ideally in a legal, banking, or large corporate setting.

• Proficient in MS Office applications (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Familiarity with software tools for editing and/or creating documents.

• Exceptional attention to detail.

• Capability to manage multiple projects at once.

• Excellent organizational skills.

• Ability to meet deadlines and complete projects promptly.

• Proficient in handling sensitive and/or confidential documents and information.

• Good judgment and decision-making aligned with business needs and policies.

• Effective problem-solving skills and the ability to escalate issues when necessary.

• Ability to maintain professionalism under tight deadlines.

• Capacity to work independently and collaboratively within a team environment.

• Ability to thrive in a fast-paced setting.

• Strong verbal and written communication skills.

• Self-motivated with a positive outlook.

• Proven customer service abilities.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts through employer/partner programs.

• Overtime pay may be available.

• Shift differential may be available.

• Call-in pay may be available.

• Stand-by pay may be available.