Document Production Associate – 3rd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services for clients.

• Utilize tracking software and logs for managing document production tasks.

• Evaluate job requests and ensure their completion throughout the entire task lifecycle.

• Carry out document production, proofreading, intake, and workflow coordination as required.

• Edit, proofread, convert, create, transcribe, or fulfill document production requests in accordance with established procedures, standards, and formats.

• Operate necessary equipment, technology, software, and hardware.

• Communicate any job or deadline issues to team members, leads, supervisors, or clients.

• Adhere to contracted service delivery deadlines.

• Resolve basic software or hardware issues.

• Promote continuous service improvement and build client relationships.

• Conduct quality assurance as requested.

• Follow Williams Lea Tag and client policies diligently.

• Utilize equipment and supplies in a cost-effective manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of document production experience, ideally in a legal, banking, or large corporate setting.

• Proficient in Microsoft Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Familiarity with software applications for editing and/or creating documents.

• Excellent attention to detail and capability to manage multiple projects at once.

• Good organizational skills.

• Ability to meet deadlines and complete tasks promptly.

• Capacity to handle sensitive and/or confidential documents and information.

• Sound judgment and decision-making aligned with business needs and policies.

• Effective problem-solving skills, including when to escalate issues to a supervisor.

• Ability to maintain a professional demeanor under tight deadlines.

• Capability to work both independently and collaboratively within a team.

• Ability to thrive in a fast-paced environment.

• Professional verbal and written communication skills.

• Self-motivated with a positive attitude.

• Proven customer service capabilities.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employers and partners.

• Overtime pay may be available.

• Shift differential may be available.

• Call-in pay may be available.

• Stand-by pay may be available.