Document Production Associate – 1st Shift, Weekends

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services to clients.

• Employ logs and tracking software for document production tasks.

• Evaluate job requests and ensure their completion throughout the entire task lifecycle.

• Carry out document production, proofreading, intake, and workflow coordination functions as needed.

• Edit, proofread, convert, create, transcribe, or otherwise fulfill document production requests following established procedures, standards, and formats.

• Utilize the necessary equipment, technology, software, and hardware for job functions.

• Communicate with team members, leads, supervisors, and clients about job progress or deadline issues.

• Adhere to contracted service delivery deadlines.

• Resolve basic software or hardware issues.

• Promote continuous service improvement and build client relationships.

• Conduct quality assurance as requested.

• Follow Williams Lea Tag and client policies.

• Use equipment and supplies in a cost-effective manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of document production experience, preferably in a legal, banking, or large corporate setting.

• Proficient in MS Office applications (Word, Excel, PowerPoint).

• Excellent keyboarding and typing abilities.

• Familiarity with software applications for editing and creating documents.

• Strong attention to detail.

• Capacity to manage multiple projects at once.

• Good organizational capabilities.

• Ability to meet deadlines and complete projects promptly.

• Competence in handling sensitive and/or confidential documents and information.

• Sound judgment in making decisions aligned with business needs and policies.

• Effective problem-solving skills and the ability to escalate issues as necessary.

• Maintain professionalism under tight deadlines.

• Ability to work independently and collaboratively within a team.

• Thrive in a fast-paced environment.

• Strong verbal and written communication skills.

• Self-motivated with a positive outlook.

• Proven customer service abilities.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with company match.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Potential for overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.