Docket Fulfillment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the intake database for docket requests and manage the processing of incoming court docket and legal document inquiries.

• Assess requests to ascertain the relevant court, docket, and necessary documents.

• Conduct research and obtain dockets and legal filings utilizing online legal research tools and court resources.

• Submit requests to state and federal courts when documents are not readily accessible.

• Accurately fill out court request forms with all required information.

• Process document retrieval fees using company-approved payment methods.

• Input request, court, document, and payment details into the docket fulfillment system.

• Download, organize, and attach retrieved documents to the associated client requests.

• Promptly return completed requests and documents to the respective requester.

• Address issues related to missing dockets, sealed entries, unavailable documents, and other reported concerns.

• Keep track of pending requests and follow up to ensure timely completion.

• Maintain records of fulfilled requests and their associated costs for monthly client billing.

• Communicate the status of requests, issues, and exceptions to team members and management.

• Adhere to established processes and quality standards to ensure accuracy, completeness, and confidentiality.

⛳️ Requirements

• Prior experience in data entry, document processing, administrative support, or a similar role.

• Strong attention to detail with a high degree of accuracy.

• Excellent organizational and time management abilities.

• Proficient in using computer applications, databases, and data entry systems.

• Capability to learn and navigate new software, online research tools, and document management systems.

• Strong written and verbal communication skills.

• Ability to work autonomously and manage multiple requests and priorities.

• Capacity to follow established procedures while identifying and resolving issues.

• Must currently reside in Canada.

• Must have legal authorization to work in Canada.

• Successful completion of criminal, educational, and employment history background checks.

• Preferred: Legal education or coursework in law, legal studies, paralegal studies, or a related field.

• Preferred: Experience with legal documents, court records, or legal databases.

• Preferred: Familiarity with online legal research platforms or court document systems.

• Preferred: Previous experience in a legal, financial, or professional services setting.

• Preferred: Experience processing document retrieval requests or interacting with government or court systems.

• Preferred: Familiarity with document management or workflow management systems.

🏝️ Benefits

• Fully remote work arrangement.

• Virtual events and team collaboration.

• Annual in-person company celebration.

• Community and charity initiatives.

• Opportunities for employee growth and career development.

• Promotion-from-within opportunities.

• Generous paid time off.

• Comprehensive dental, health, vision, LTD, AD&D, life, and dependent life benefits.

• Home office benefit program.

• Annual professional development budget.

• Yearly fitness benefit.

• Lunch & Learns and virtual events.

• RRSP matching program.

• Blue Jays sports tickets.

• Birthday Club celebrations.

• Disability accommodations during the selection process.