DLS/VRF Controls Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of skilled professionals in Product and Technical Service for DLS/VRF controls support.

• Set objectives and guidelines for Controls specialists across North America.

• Address escalated complex technical issues and oversee technical assessments.

• Implement initiatives for continuous improvement of DLS/VRF Controls Products.

• Participate in business process development and create procedures to achieve business goals.

• Mentor experienced dispatchers and/or team leaders, providing feedback to enhance capabilities.

• Collaborate closely with Product Management and Engineering teams on controls development.

• Act as a subject matter expert for industry controls solutions.

• Manage complex inquiries from high-profile clients.

• Optimize resource allocation for cost efficiency and coordinate activities effectively.

• Track performance metrics to meet productivity objectives.

• Synthesize analytic results and present findings to management.

• Address complex customer issues and escalate more intricate matters as necessary.

• Guide and support team members in both routine and complex tasks.

• Assist the Digital team in enhancing the controls offering and ensuring business-unit alignment.

• Travel frequently, up to 50%, sometimes on short notice, to meet customer requirements.

⛳️ Requirements

• High School Diploma or GED.

• Minimum of 5 years of experience in the DLS/VRF field.

• Over 5 years of experience in VRF Controls integration.

• Willingness to travel 50% of the time.

• Proficient in troubleshooting all aspects of commercial applied HVAC systems.

• Demonstrated ability to manage conflict, negotiate, and solve problems in high-pressure environments.

• Experience in quality improvement roles involving warranty data/systems.

• Background in positions requiring technical presentations.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Strong examples of effective written and verbal communication skills.

🏝️ Benefits

• Short-term cash incentives, subject to plan requirements.

• Medical, Dental, Vision coverage.

• Wellness incentives.

• Retirement benefits.

• Paid vacation days, up to 15 days.

• Paid sick days, up to 5 days.

• Paid personal leave, up to 5 days.

• Paid holidays, up to 13 days.

• Birth and adoption leave.

• Parental leave.

• Family and medical leave.

• Bereavement leave.

• Jury duty leave.

• Military leave.

• Option to purchase additional vacation.

• Short-term and long-term disability coverage.

• Life Insurance and Accidental Death and Dismemberment benefits.

• Health Savings Account.

• Health Care Spending Account.

• Dependent Care Spending Account.

• Tuition Assistance.