DLS/VRF Controls Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead a team of skilled professionals in Product and Technical Service for DLS/VRF controls support.

• Set objectives and guidelines for Controls specialists throughout North America.

• Address escalated complex technical issues and supervise technical analysis.

• Execute continuous improvement initiatives for DLS/VRF Controls Products.

• Participate in the development of business processes and procedures to achieve business goals.

• Mentor experienced dispatchers and/or team leaders, providing constructive feedback.

• Collaborate closely with Product Management and Engineering teams on controls development.

• Act as a subject matter expert for industry controls solutions.

• Manage intricate calls with high-profile clients.

• Allocate resources effectively for cost efficiency and coordinate activities.

• Track performance metrics to meet productivity targets.

• Aggregate analytical results and present findings to management.

• Address complex customer issues and escalate more challenging problems as necessary.

• Guide and mentor team members on both routine and complex assignments.

• Assist the Digital team in refining the controls offering and ensuring business unit alignment.

• Travel frequently, up to 50%, sometimes on short notice, to fulfill customer requirements.

⛳️ Requirements

• High School Diploma or GED is required.

• Minimum of 5 years of field experience with DLS/VRF systems.

• At least 5 years of experience with VRF Controls integration.

• Willingness to travel 50% of the time.

• Proficient in troubleshooting all components of commercial applied HVAC systems.

• Demonstrated ability to effectively resolve conflicts, negotiate, and solve problems in high-pressure situations.

• Experience in quality improvement roles, particularly with warranty data and systems.

• Background in positions that require technical presentations.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Proven track record of strong written and verbal communication skills.

🏝️ Benefits

• Short-term cash incentives, contingent upon plan requirements.

• Medical, Dental, and Vision insurance.

• Wellness incentives available.

• Retirement benefits offered.

• Paid vacation days, up to 15 days.

• Paid sick days, up to 5 days.

• Paid personal leave, up to 5 days.

• Paid holidays, up to 13 days.

• Birth and adoption leave provided.

• Parental leave available.

• Family and medical leave options.

• Bereavement leave offered.

• Jury duty leave included.

• Military leave available.

• Option to purchase additional vacation days.

• Short-term and long-term disability coverage.

• Life Insurance and Accidental Death and Dismemberment benefits.

• Health Savings Account options.

• Health Care Spending Account available.

• Dependent Care Spending Account offered.

• Tuition Assistance programs.