District Service Manager – Imaging Systems

This is a fully remote position, open to applicants in North Dakota, +1 more state.

📋 Description

• Oversee and guide a team of Field Service Engineers dedicated to customer services for Imaging Systems.

• Engage in the development and execution of strategic and tactical plans aimed at meeting annual revenue goals.

• Recruit, onboard, integrate, develop, and retain talent within the team.

• Cultivate a culture of integrity while creating a productive and customer-oriented team environment.

• Propel business and service strategies to enhance customer loyalty.

• Manage relationships with regional sales teams.

• Implement customer-centric solutions and ensure excellence in Net Promoter Score.

• Follow established escalation procedures.

• Develop and execute a regional business plan that aligns with overarching strategies and objectives.

• Enhance operational performance and ensure compliance.

• Collaborate with Business Operations to boost efficiency and manage performance metrics.

• Ensure adherence to regulatory standards.

• Hold complete profit and loss responsibilities for the region.

• Create a business plan focused on growth and productivity.

• Assess risks and identify cross-functional growth opportunities.

• Implement strategic and tactical initiatives that balance revenue growth, productivity, and customer satisfaction.

• Prioritize customer retention, realization of service pricing, and improvement of contract capture rates.

• Collaborate with sales teams and internal stakeholders across various functions including business line management, field sales, distribution, administrative roles, technical innovation, and support services.

• Work in office, home office, remote settings, and healthcare environments.

• Travel approximately 60% within the specified region, including occasional overnight, air, and train travel.

⛳️ Requirements

• 5+ years of direct or indirect leadership experience in service delivery, service operations, or a related domain.

• Background in diagnostic imaging or related healthcare technology is highly preferred.

• Experience in managing a profit and loss business.

• Proven ability to develop and implement strategic initiatives that drive revenue growth.

• Skill in creating competitive strategies and plans.

• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or a related field, or an equivalent combination of education and experience.

• Outstanding leadership, teamwork, influencing, mentoring, coaching, and interpersonal abilities.

• Strong analytical, organizational, and time management skills.

• Effective communication skills, including presentation and group facilitation capabilities.

• Ability to engage effectively with customers.

• Willingness to travel for business and operate a company vehicle; must maintain licensure and comply with fleet policies.

• Approximately 60% travel within the specified geography.

• Flexibility to work varied hours.

• Capability to wear necessary personal protective equipment.

• Ability to lead and supervise others.

• Compliance with vendor credentialing requirements.

• US work authorization is required; candidates who need current or future sponsorship will not be considered.

• Must reside in or be within commuting distance to Minneapolis/St Paul, Minnesota, or Fargo, North Dakota.

🏝️ Benefits

• Company fleet/car.

• Opportunities for training.

• Potential for advancement.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contribution.

• Stock purchase plan.

• Education reimbursement.

• Annual incentive bonus may be available.

• Sales commission may be provided.

• Long-term incentives may be offered.