District Service Manager – Imaging Systems

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and guide a team of Field Service Engineers providing services for Imaging Systems customers.

• Engage in the development and execution of strategic and tactical plans aimed at meeting annual revenue goals.

• Recruit, onboard, integrate, develop, and retain skilled professionals.

• Cultivate a culture of integrity while effectively communicating the business strategy.

• Create a productive, customer-oriented team environment.

• Propel business and service strategies to enhance customer loyalty.

• Manage relationships with regional sales teams.

• Implement customer-centric solutions and ensure excellence in Net Promoter Score.

• Follow established escalation processes.

• Develop and execute the regional business plan in alignment with strategy and objectives.

• Drive operational performance and ensure regulatory compliance.

• Collaborate with Business Operations to enhance efficiency and monitor metrics.

• Ensure adherence to regulatory requirements.

• Take ownership of regional financial outcomes, including full profit/loss responsibilities.

• Formulate a business plan focused on growth and productivity.

• Identify and manage risks while uncovering cross-functional growth opportunities.

• Prioritize and implement strategic and tactical initiatives that balance revenue growth, productivity, and customer satisfaction.

• Emphasize customer retention, realization of service prices, and contract capture rates.

• Work collaboratively with sales teams and internal stakeholders across business lines, field sales, administration, technical innovation, and support services.

⛳️ Requirements

• A minimum of 5 years of direct and/or indirect leadership experience in service delivery, service operations, or a related area.

• A strong preference for candidates with a background in diagnostic imaging or related healthcare technology.

• Proven experience in managing a profit/loss business.

• Capability to develop and implement strategic initiatives that stimulate revenue growth.

• Proficient in creating competitive strategies and plans.

• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or a related field, or an equivalent combination of education and 9+ years of relevant experience.

• Strong leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.

• Exceptional analytical, organizational, and time management skills.

• Effective communication abilities, including presentation skills and group facilitation.

• Proficient in interacting effectively with customers.

• Willingness to travel for business and operate a company vehicle; must maintain a valid driver's license and comply with fleet policy.

• Ability to travel approximately 60% across the designated geography, including occasional overnight stays and air/train travel.

• Capability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.

• Flexibility to work varying hours.

• Capacity to wear necessary personal protective equipment.

• Ability to lead and supervise others.

• Compliance with vendor credentialing is required.

• US work authorization is mandatory; candidates requiring current or future visa sponsorship will not be considered.

• Must reside in or be within commuting distance of Orange County, California.

🏝️ Benefits

• Access to a company fleet/car.

• Opportunities for training.

• Potential for advancement within the company.

• Annual incentive bonuses may be available.

• Sales commissions may be offered.

• Long-term incentives may also be available.

• Comprehensive Philips Total Rewards benefits program.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement options.