District Service Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address intricate customer challenges with urgency and accuracy, promoting a mindset focused on first-time fixes.

• Guide, mentor, and nurture the development of the field service team.

• Encourage accountability, ownership, and a culture of continuous improvement.

• Oversee daily management and key performance indicator (KPI) outcomes.

• Diagnose root causes of recurring issues and implement long-lasting solutions utilizing DBS tools.

• Propel revenue growth through service agreement sales and lead generation efforts.

• Collaborate with Sales on strategic initiatives and service offerings.

• Manage district profit and loss (P&L) to achieve profit objectives.

• Advocate for kaizen and DBS methodologies to optimize operations and improve service delivery.

• Work cross-functionally to create value-driven service packages.

⛳️ Requirements

• Bachelor’s degree and/or equivalent experience with over 6 years of experience in leading field employees, OR a Master’s degree in a related field with 5+ years of experience.

• Capacity to listen to various stakeholders and translate insights into actionable strategies.

• Proven ability to achieve results while adjusting to shifting priorities and unforeseen challenges.

• Competence in communicating performance expectations and ensuring accountability.

• Strong deductive reasoning and problem-solving abilities.

• Commercial experience, including direct sales of products or services.

• Familiarity with and responsibility for a profit and loss (P&L) statement.

• Willingness to travel 25%–50% of the time within the region and/or business unit locations in the United States or Canada.

• Residency within the Canada region, ideally in the Toronto or Montreal areas.

• Possession of a valid driver’s license with a satisfactory driving record.

• Fluent in French, with proficiency in English to assist French-speaking clients being advantageous.

• Experience in a supervisory or managerial role leading a remote Field Service team is a plus.

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)