District Service Manager

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Implement and uphold the effectiveness of the quality system.

• Guide, mentor, and direct staff in delivering direct service and support to Abbott Diagnostics Division customers and other clients.

• Enhance the image and promotion of ADD products through exceptional customer service and support.

• Utilize knowledge of diagnostic systems and products within customer settings.

• Ensure that documentation, records, and data are accurately collected and maintained.

• Operate within financial budget constraints while assisting in budget development.

• Provide technical guidance and ensure staff training on necessary applications.

• Suggest operational enhancements based on industry trends and customer concerns.

• Execute processes and procedures that align with business goals.

• Monitor product complaints and reliability, recommending service improvements as needed.

• Coach, mentor, and develop staff while completing performance reviews and development planning.

• Build, inspire, and evaluate an effective team.

• Make staffing decisions and manage reward and recognition programs.

• Engage with customers, field service/support personnel, and local sales teams.

• Negotiate with customers to address service issues and enhance relationships.

• Coordinate support levels with service, support, and sales districts.

• Analyze departmental challenges, performance data, trends, and business impacts.

• Ensure compliance with regulations and timely staffing of qualified candidates.

• Contribute to budgeting and planning processes and identify project resource needs.

⛳️ Requirements

• Must reside in the Virginia area.

• Must be willing to travel up to 50% of the time.

• Must possess a valid driver's license.

• Familiarity with regulations and standards affecting IVDs and Biologics.

• Bachelor's degree with 4–5 years of customer support experience, preferably in the diagnostics sector or laboratory environment, or an equivalent combination of education and work experience.

• Ability to operate in compliance with FDA and other regulatory agency requirements.

🏝️ Benefits

• Career advancement opportunities with an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the upcoming calendar year).

• Outstanding retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit towards earning a bachelor’s degree.

• Varied career opportunities.

• Health and wellness benefits.