District Merchandising Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, coach, mentor, and develop a team of Field Merchandising Representatives.

• Conduct one-on-one meetings, accountability reviews, coaching sessions, and recognition.

• Recruit, interview, hire, onboard, and retain field talent.

• Identify high-potential employees and formulate succession plans.

• Administer performance counseling, corrective actions, recognition, and terminations.

• Facilitate team meetings, conference calls, and training sessions.

• Act as the primary escalation point for field representatives.

• Ensure client work is completed accurately, within deadlines, and in accordance with service level agreements.

• Oversee scheduling, staffing levels, workload balancing, and territory coverage.

• Optimize travel routes and enhance productivity.

• Monitor payroll, timecards, mileage, expenses, and travel compliance.

• Complete store visits or merchandising projects as necessary.

• Ensure the execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services.

• Conduct field audits and track quality metrics.

• Ensure accurate surveys, photographs, reporting, and documentation using company systems.

• Collaborate with retailers and store leadership.

• Set performance goals and monitor productivity, utilization, quality, attendance, completion rates, communication, and client satisfaction.

• Utilize reporting, dashboards, and analytics to identify trends and areas for improvement.

• Develop action plans for underperforming markets or representatives.

• Deliver onboarding and ongoing training.

• Coach representatives on merchandising, installation techniques, technology platforms, client expectations, and communication standards.

• Ensure completion of required certifications and training programs.

• Partner with the National Field Leader on initiatives and operational priorities.

• Support the implementation of new clients, programs, systems, and field processes.

• Engage in business planning, forecasting, workforce planning, and territory optimization.

• Collaborate with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership.

• Provide district summaries and performance reporting to the National Field Leader.

• Build relationships with clients, retailers, and internal stakeholders.

• Address customer, retailer, and client concerns.

• Foster a customer-first culture throughout the district.

⛳️ Requirements

• Bachelor's degree preferred; Associate's degree or equivalent experience considered.

• 5–7 years of retail merchandising, field operations, or multi-unit leadership experience.

• 1–2+ years of direct people leadership experience managing remote field teams.

• Experience in hiring, coaching, developing, and managing employee performance.

• Experience supporting multiple retail locations and large geographic territories.

• Familiarity with merchandising, planograms, fixture installations, and retail execution preferred.

• Strong leadership, coaching, and team development skills.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Strong organizational and time management skills.

• Ability to analyze performance data and make data-driven decisions.

• Strong problem-solving and conflict-resolution skills.

• Capability to work independently in a fast-paced environment.

• Proficiency with Microsoft Office, reporting tools, and mobile technology.

• Experience with workforce management, scheduling, payroll, and field execution platforms preferred.

• Ability to prioritize multiple projects and adapt to changing business needs.

• Willingness to travel throughout the assigned territory up to 25% of the time.

• Overnight travel may be necessary.

• Valid driver's license with reliable transportation and state-required automobile insurance.

• Flexibility to work schedules that include evenings, weekends, and holidays.

• Scheduled Monday–Friday, 8:30 am–5:30 pm, minus a one-hour break.

• Availability to be on-call and responsive one scheduled weekend every four weeks.

🏝️ Benefits

• Annual bonus / quarterly incentive potential.

• Work remotely from home.

• Health/Dental/Vision benefits.

• 401K Program with matching.

• Paid Time Off.

• Paid Holidays.

• Partial Mobile Reimbursement.

• Scholarship opportunities for employees and their immediate family members.

• Employee Assistance Program.

• Leadership Development Program.

• Special pricing for employees across multiple clients.

• Long-term career pathing options.

• Opportunities for personal development.

• Professional stretch assignments.