District Merchandising Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Directly manage, guide, mentor, and enhance the capabilities of a team of Field Merchandising Representatives.

• Hold one-on-one meetings, conduct accountability reviews, provide coaching sessions, and recognize achievements.

• Recruit, interview, hire, onboard, and retain talent in the field.

• Identify high-potential team members and formulate succession plans.

• Administer performance counseling, corrective actions, recognition, and terminations.

• Facilitate team meetings, conference calls, and training sessions.

• Act as the main escalation point for field representatives.

• Ensure client deliverables are completed accurately, punctually, and in compliance with service level agreements.

• Oversee daily execution, scheduling, staffing, workload distribution, and territory coverage.

• Optimize travel routes to enhance productivity.

• Monitor payroll, timecards, mileage, expenses, and travel compliance.

• Conduct store visits or merchandising projects when necessary.

• Maintain market headcount to meet current and future client demands.

• Ensure the execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services.

• Perform field audits and verify adherence to client directives.

• Ensure accuracy in surveys, photographs, reporting, and documentation using company systems.

• Monitor quality metrics and address execution challenges.

• Collaborate with retailers and store leadership.

• Set performance expectations and objectives.

• Track productivity, utilization, quality scores, completion rates, attendance, communication, and client satisfaction.

• Utilize reporting, dashboards, and analytics to identify trends and opportunities for improvement.

• Develop action plans for underperforming markets or representatives.

• Deliver onboarding and ongoing training.

• Coach representatives on merchandising, installation techniques, technology platforms, client expectations, and communication standards.

• Ensure completion of required certifications and training.

• Collaborate with the National Field Leader on initiatives and operational priorities.

• Support new clients, programs, systems, and field processes.

• Engage in business planning, forecasting, workforce planning, and territory optimization.

• Maintain communication with representatives, internal departments, clients, and retail partners.

• Provide updates on field performance, staffing challenges, escalations, and operational risks.

• Work in collaboration with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership.

• Deliver district summaries and performance reports to the National Field Leader.

• Build relationships with clients, retailers, and stakeholders.

• Address customer, retailer, and client concerns.

• Foster a customer-first culture.

⛳️ Requirements

• Bachelor's degree preferred; an Associate's degree or equivalent experience will be considered.

• 5–7 years of experience in retail merchandising, field operations, or multi-unit leadership.

• 1-2+ years of experience in direct people leadership managing remote field teams.

• Proven experience in hiring, coaching, developing, and managing employee performance.

• Experience supporting multiple retail locations across large geographic areas.

• Familiarity with merchandising, planograms, fixture installations, and retail execution is preferred.

• Strong leadership, coaching, and team development abilities.

• Exceptional verbal, written, presentation, and interpersonal communication skills.

• Strong organizational and time management skills.

• Ability to analyze performance data and make data-driven decisions.

• Strong problem-solving and conflict-resolution capabilities.

• Ability to work independently in a fast-paced environment.

• Proficiency in Microsoft Office, reporting tools, and mobile technology.

• Experience with workforce management, scheduling, payroll, and field execution platforms is preferred.

• Capacity to prioritize multiple projects and adapt to changing business needs.

• Willingness to travel throughout the assigned territory up to 25% of the time.

• Overnight travel may be necessary.

• Valid driver's license with reliable transportation and state-required automobile insurance.

• Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.

• Scheduled Monday–Friday from 8:30 am–5:30 pm, with a 1-hour break.

• Availability to be on-call and responsive for one scheduled weekend every four weeks.

🏝️ Benefits

• Annual bonus paid quarterly.

• Quarterly incentive potential.

• Option to work remotely from home.

• Health, Dental, and Vision benefits.

• 401K Program with matching contributions.

• Paid Time Off.

• Paid Holidays.

• Partial Mobile Reimbursement.

• Scholarship opportunities for employees and their immediate family members.

• Employee Assistance Program.

• Leadership Development Program.

• Special employee pricing for various clients.

• Long-term career pathing options.

• Opportunities for personal development.

• Professional stretch assignments.