District Manager, Parts & Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Drive aftersales performance within a specified region.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales strategies.

• Enhance customer satisfaction and increase revenue.

• Propel district performance in Revenue, Customer Retention, and Customer Experience.

• Advise dealer leadership and cultivate strategic partnerships.

• Execute CCA programs and initiatives to meet key performance indicators (KPIs).

• Oversee standardized dealer contact processes.

• Evaluate dealership marketing and merchandising strategies, recommending improvements to boost service lane traffic.

• Develop and implement annual Business Plans.

• Assess dealership performance, identify trends, and initiate focused operational and customer satisfaction enhancements.

• Manage priorities and make independent decisions that drive business results.

• Address aftersales customer issues related to SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests.

• Monitor KPIs such as SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance.

• Report directly to the Zone Manager for Parts and Service.

• Travel regularly to dealerships within the assigned territory.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Over 5 years of experience in Sales, Service, or Operations with a successful track record in driving revenue growth.

• Strong knowledge of the automotive industry and business acumen, particularly in service operations, warranty processes, and customer experience management is highly preferred.

• Willingness to travel up to 50% to various locations within your territory.

• Proficient in Microsoft Excel, including data analysis, reporting, and visualization tools.

• Must currently live within the territory or be prepared to relocate to Houston, TX, or an adjacent area approved by leadership within 60 days of the start date.

• Must not require GM immigration sponsorship now or in the future.

• Ability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.

🏝️ Benefits

• Benefits and Total Rewards resources available from day one.

• Workplace accommodations for applicants with disabilities.

• Inclusive, non-discriminatory workplace.