District Manager, Parts & Service

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Drive aftersales performance within a specified region.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales initiatives.

• Enhance customer satisfaction while increasing revenue.

• Propel district performance in revenue generation, customer retention, and overall customer experience.

• Serve as a trusted advisor to dealer leadership.

• Implement CCA programs and initiatives to meet established KPIs.

• Lead standardized processes for dealer contact.

• Evaluate dealership marketing and merchandising strategies, providing recommendations to boost service lane traffic.

• Formulate and execute annual Business Plans driven by data insights.

• Assess dealership performance, identify trends, and initiate targeted improvements in operations and customer satisfaction.

• Manage priorities and make independent decisions to drive favorable business outcomes.

• Address aftersales customer issues related to SPAC, CAC, TAC, goodwill, warranty, and policy requests.

• Monitor and achieve KPIs, including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance.

• Leverage expertise in service and parts operations, dealer operating reports, fixed-operations analysis tools, profit department structures, and consultative selling techniques.

• Report directly to the Zone Manager for Parts and Service.

• Travel frequently to dealerships within the assigned territory.

⛳️ Requirements

• Bachelor’s Degree or comparable professional experience.

• Over 5 years of experience in Sales, Service, or Operations with a demonstrated history of driving revenue growth.

• Strong knowledge of the automotive industry and business acumen, particularly in service operations, warranty processes, and customer experience management is highly preferred.

• Willingness to travel up to 50% to various locations within the territory.

• Proficient in Microsoft Excel, particularly in data analysis, reporting, and visualization tools.

• Must currently reside in the territory or be willing to relocate to Las Vegas/Henderson, Nevada, or an approved surrounding area within 60 days of the start date.

• Must be able to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.

• Must not require GM immigration sponsorship now or in the future.

🏝️ Benefits

• Bonus potential through an incentive pay program based on company performance, job level, and individual performance.

• Medical, dental, and vision benefits.

• Health Savings Account.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• GM vehicle discounts.

• No relocation benefits; relocation costs are the responsibility of the selected candidate.