District Aftersales Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Cultivate long-lasting professional relationships with dealer partners within the designated district.

• Collaborate with dealer partners to enhance Aftersales performance and act as a brand ambassador in the district.

• Boost profitability in parts, accessories, and service sectors.

• Enhance customer experience, brand recognition, and loyalty.

• Support dealer partners in managing efficient and strategic Aftersales operations.

• Execute Momentum 2030, the long-term business strategy of Mitsubishi Motors.

• Partner with 13 dealers located in South Florida.

• Maintain regular communication and conduct visits with dealer partners, including dealership owners and principals.

• Identify opportunities for revenue generation and create plans for operational improvements.

• Present programs, policies, procedures, objectives, and related opportunities.

• Analyze financial statements, systems, and reports to propose operational enhancements.

• Assist in operational troubleshooting and address issues with external vendors and internal teams.

• Offer on-demand training and insights on data analysis, video multi-point inspections, modern tools, service excellence, parts sales, inventory management, and warranty administration.

• Propel profitability, customer-pay business, CSI scores, customer retention and loyalty, marketing efficiency, and parts/accessory sales.

• Engage with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments.

• Explore district opportunities, including wholesale and collision services.

• Counsel Dealer Development on Aftersales strategies for new dealers.

• Conduct joint dealer visits alongside the District Sales Manager.

• Provide guidance to Regional Management and Dealer Development regarding policies, procedures, and Dealer Agreement matters.

⛳️ Requirements

• Over 5 years of professional exempt-level experience in automotive retail or wholesale.

• Previous experience in automotive retail sales roles such as Service Representative or Service/Parts Manager.

• Strong understanding of customer behavior, customer experience, service-driven sales, retention, and loyalty.

• In-depth knowledge of dealership Aftersales operations and systems, including profit, loyalty, and retention factors.

• Capability to analyze and utilize data to formulate and execute operational strategies.

• Proficient in communicating effectively with a diverse range of individuals, from customers to MMNA leadership.

• Familiarity with vehicle technology, vehicle systems, maintenance, and the functionality of parts and accessories.

• Must hold a valid, unconditional driver’s license and maintain an acceptable driving record.

• Bilingual with proficiency in Spanish.

• Preferred experience in automotive retail sales on the Sales Operations/new car sales side.

• Preferred background in automotive OEM corporate departments as a differentiator.

• ASE certification in four or more areas is considered a differentiator.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• Discounted Employee Lease Car program that covers insurance, maintenance, and registration fees, requiring no down payment or credit check.

• Assigned vehicle provided, contingent on a satisfactory driving record.

• 401(k) plan with company matching and annual contributions based on tenure.

• Opportunities for professional development, including training, tuition reimbursement, and employee resource groups.

• Up to 30 days of paid time off, encompassing holidays, vacation, and other leave options.

• A collaborative working environment.

• Community Relations initiatives.

• Continuous employee development programs.