Dispatcher Virtual Assistant, VA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for drivers regarding any concerns, issues, and updates related to deliveries.

• Quickly respond to driver inquiries and provide suitable solutions for delivery challenges.

• Work directly with customers to address delivery-related issues such as delays, incorrect addresses, scheduling problems, access issues, or specific delivery instructions.

• Clearly and professionally communicate delivery updates and resolutions to both drivers and customers.

• Monitor ongoing deliveries and proactively follow up on any unresolved or time-sensitive matters.

• Diagnose delivery issues and identify the appropriate next steps according to established protocols.

• Escalate complex or urgent delivery issues to the relevant team member or management when required.

• Keep accurate records of driver concerns, customer interactions, delivery problems, and their resolutions.

• Collaborate with internal teams to ensure efficient delivery operations and prompt issue resolution.

• Provide dependable coverage during weekday evening hours and weekends as needed.

⛳️ Requirements

• Previous experience in dispatch, logistics, delivery operations, customer service, or virtual assistance is desirable.

• Exceptional verbal and written communication skills in English.

• Strong problem-solving and decision-making abilities, especially in urgent or unforeseen situations.

• Excellent coordination and organizational skills with the capability to manage multiple concerns simultaneously.

• A customer-service-oriented mindset with the ability to communicate professionally with drivers and customers alike.

• Ability to remain composed, responsive, and solution-focused in a fast-paced setting.

• High attention to detail and the capacity to maintain accurate documentation.

• Comfortable utilizing communication, dispatch, CRM, or logistics management tools.

• Reliable internet connection and a suitable remote work environment.

• Must be available to work on weekday evenings and weekends according to the required coverage schedule.

• Experience collaborating with delivery drivers, transportation companies, courier services, or last-mile logistics is a plus.

🏝️ Benefits

• Flexible remote work setup.

• 20 hours per week (Monday-Friday) / 18 hours on Saturday and Sunday.