Dispatcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Organize and manage daily schedules based on the priority of calls and the capabilities of technicians.

• Dispatch technicians and conduct debriefing sessions.

• Monitor the performance metrics of service technicians.

• Engage with customers in a timely and efficient manner.

• Comprehend sales objectives and assist in holding the team accountable for results.

• Swiftly modify schedules as priorities evolve throughout the day.

⛳️ Requirements

• Experience with ServiceTitan is mandatory.

• Background in the home service industry is highly desirable.

• Strong attention to detail is essential.

• Demonstrated critical thinking and problem-solving abilities.

• Resourcefulness and ingenuity are key.

• Capacity to handle multiple tasks simultaneously.

• Commitment to delivering a 5-star customer experience.

• An empathetic and positive demeanor.

• Ability to perform well under pressure.

• A strong drive for excellence.

• High School Diploma or GED is required.

• A minimum of 1 year of dispatch experience, preferably with technicians.

• Proficiency in Microsoft Office or Google Suite is necessary.

• Exceptional multitasking skills and the ability to quickly switch priorities.

• Excellent organizational and communication abilities.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Pet Insurance.

• Opportunity to work from home!

• Employee Discounts.

• 401(k) plan with a 4% company match.

• Paid Time Off, Paid Holidays, and Paid Parental Leave.

• Company-provided laptop, monitor, and headset.