Dispatch Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Organize and schedule daily collections and deliveries with carriers.

• Generate shipping labels, manifests, and export documentation.

• Monitor shipments in transit and address issues with carriers.

• Keep customers and internal teams informed about delivery updates.

• Investigate late, damaged, or missing deliveries and file claims.

• Provide reports on carrier performance and dispatch volumes.

⛳️ Requirements

• Experience in coordinating dispatch, courier, or delivery operations.

• Knowledge of carrier portals like DPD, DHL, UPS, or Royal Mail.

• Ability to handle exceptions confidently and pursue resolutions.

• Proficient in Excel or Google Sheets for scheduling and reporting.

• Effective communication skills under time constraints.

• Familiarity with international shipping and customs documentation (preferable).

• Experience using a WMS or TMS platform (preferable).

• Understanding of SLA and delivery performance metrics (preferable).

🏝️ Benefits

• Fully remote work from any location within South Africa.

• Operating during UK business hours, 09:00–17:00 UK time (11:00–19:00 SAST).

• Direct engagement with a well-established UK business.

• Long-term, stable position with opportunities for growth.