Dispatch Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the skye (internal application) task board to detect aging unclaimed jobs.

• Identify a server to claim jobs by reaching out to primary and nearby servers through skye, maps, text, phone, and email.

• Recognize jobs that cannot be claimed due to missing customer information or other dispatch-related issues.

• Address issues and escalate them to teams as necessary.

• Track and report trends in stuck jobs.

• Review unclaimed zip codes within assigned states and collaborate with county servers and regional recruiters.

• Inform recruiters about areas requiring additional coverage due to high volume, unclaimed zip codes, offline vendors, sheriff dispatches, or subpar local-server performance.

⛳️ Requirements

• 1–2 years of experience in dispatching, customer service, operations coordination, or a comparable fast-paced, communication-focused role.

• Strong organizational abilities with a knack for managing high-volume tasks and changing priorities.

• Exceptional verbal and written communication skills.

• Capability to analyze data, pinpoint roadblocks, and escalate issues as needed.

• Proficient in using digital tools, internal platforms, and map-based systems.

• Demonstrated ability to work autonomously while contributing to team objectives.

• Dependable, consistent, and capable of adhering to established processes with a high level of accuracy.

🏝️ Benefits

• Health, Dental, Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.