Disaster Human Services Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct intake, screening, and needs assessments for disaster survivors utilizing approved tools and procedures.

• Collaborate with survivors to create personalized recovery plans, set objectives, identify obstacles, and revise plans as necessary.

• Identify, confirm, and facilitate access to federal, state, tribal, territorial, local, nonprofit, and community resources.

• Offer referrals and follow-up assistance while guiding survivors through benefits, services, and recovery resources.

• Implement the FEMA sequence of delivery to prevent benefit duplication.

• Maintain contact with survivors and document their progress, needs, referrals, outcomes, and follow-up activities.

• Manage case transfers, transitions, closures, file retention, and reporting responsibilities.

• Ensure accurate case information is maintained in approved case management systems.

• Safeguard Personally Identifiable Information (PII), survivor records, and Federal information while adhering to privacy, cybersecurity, records management, and behavioral standards.

• Employ culturally responsive practices and provide support for individuals with disabilities and access or functional needs.

• Acknowledge and adhere to reporting or referral procedures for trafficking, abuse and neglect, domestic violence, and financial exploitation.

• Collaborate with resource coordinators, benefits navigators, supervisors, government representatives, community organizations, service providers, and mission partners.

• Engage in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous improvement initiatives.

• Maintain deployment readiness and be prepared to deploy within specified timeframes to field, remote, or austere environments.

• Deliver outstanding customer service by prioritizing the needs of children, families, Veterans, and clients.

⛳️ Requirements

• A Bachelor's degree from an accredited institution in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred.

• Equivalent relevant education and experience may be accepted according to organizational and contract position qualification criteria.

• Preferred relevant experience includes case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services.

• Strongly preferred: experience in disaster case management.

• Professional fluency in a language other than English is highly desirable; American Sign Language may be required based on deployment needs.

• Must complete necessary screening, background checks, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-specific disaster human services case management training prior to accessing relevant Government systems or survivor records and before deployment.

• Must finish NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment.

• Must maintain reliable availability while deployment-ready and work flexible schedules, including extended hours, evenings, weekends, and holidays as needed.

• Travel nationwide and deployment to disaster-impacted areas may be necessary.

• Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when applicable.

• A valid Driver’s License with a clean record is required.

• Must have daily access to a vehicle without prior notice.

• Must be legally authorized to work in the United States.

• Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigations, HSPD-12/PIV credentialing, and security and access requirements.

🏝️ Benefits

• Housing allowances during deployment.

• Per diem compensation while deployed.

• Reasonable accommodations for qualified individuals with disabilities.

• Reasonable accommodations based on sincerely held religious beliefs.