Disaster Human Services Case Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct intake, screening, and needs assessments for disaster survivors.

• Create personalized recovery plans and set attainable recovery objectives.

• Identify, verify, and coordinate resources from federal, state, tribal, territorial, local, nonprofit, and community sectors.

• Provide resource referrals, ensure follow-up, and assist survivors in navigating benefits and services.

• Implement the FEMA sequence of delivery to prevent benefit duplication.

• Maintain contact with survivors and document their progress, needs, referrals, outcomes, and follow-up actions.

• Complete case transfer, transition, and closure tasks, including file retention and reporting.

• Enter and update case information, assessments, recovery plans, referrals, forms, notes, and statistics in approved systems.

• Safeguard personally identifiable information, survivor records, and federal data.

• Utilize culturally responsive practices and support individuals with disabilities and those with access and functional needs.

• Recognize and adhere to reporting or referral protocols for trafficking, abuse and neglect, domestic violence, and financial exploitation.

• Collaborate with resource coordinators, benefits navigators, supervisors, government officials, community organizations, service providers, and mission partners.

• Engage in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous improvement initiatives.

• Maintain deployment readiness and work effectively in field, remote, or challenging environments.

• Exhibit exceptional customer service and prioritize the needs of survivors and clients.

⛳️ Requirements

• A Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred.

• Equivalent relevant education and experience may be considered per organizational and contract position qualification requirements.

• Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred.

• Experience in disaster case management is strongly preferred.

• Professional spoken fluency in a language other than English is highly desirable; American Sign Language may be necessary based on affected communities.

• Must complete necessary screening, background investigation, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training prior to accessing applicable systems and deployment.

• Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment.

• Must be reliably available for variable schedules, including extended hours, evenings, weekends, and holidays when operationally required.

• Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when necessary.

• Nationwide travel and deployment to disaster-affected areas may be required.

• A valid Driver’s License with a clean record is necessary.

• Must have daily access to a vehicle without prior notice.

• Must be legally authorized to work in the United States.

• Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and security and access requirements.

🏝️ Benefits

• Housing allowances and per diems provided upon deployment.

• Reasonable accommodations available for qualified individuals with disabilities or sincerely held religious beliefs.

• Opportunities for nationwide travel and deployment.