Disaster Human Services Case Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct intake assessments, screenings, and needs evaluations for disaster survivors utilizing approved tools and procedures.

• Create personalized recovery plans, set recovery objectives, identify obstacles, and revise plans as needs evolve.

• Identify, verify, and coordinate resources from federal, state, tribal, territorial, local, nonprofit, and community sources.

• Provide resource referrals, follow-up assistance, and help survivors navigate benefits and recovery options.

• Implement the FEMA sequence of delivery to prevent duplication of benefits.

• Maintain consistent contact with survivors and document their progress, needs, referrals, outcomes, and follow-up actions.

• Complete activities related to case transfer, transition, closure, file retention, and reporting.

• Accurately enter and manage case information in authorized case management systems.

• Safeguard personally identifiable information (PII), survivor records, and federal data while adhering to privacy, cybersecurity, records-management, and Rules of Behavior regulations.

• Employ culturally responsive practices and support individuals with disabilities and those with access and functional needs.

• Recognize and adhere to reporting or referral protocols for cases of trafficking, abuse and neglect, domestic violence, and post-disaster financial exploitation.

• Collaborate with resource coordinators, benefits navigators, supervisors, government officials, community organizations, service providers, and mission partners.

• Engage in readiness activities, training sessions, exercises, briefings, debriefings, hotwashes, and continuous improvement initiatives.

• Maintain deployment readiness and be prepared to deploy within specified timeframes to field, remote, or austere locations.

• Exhibit outstanding customer service by prioritizing the needs of children, families, veterans, and clients.

⛳️ Requirements

• A bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred.

• Equivalent relevant education and experience may be considered in accordance with organizational and contract position qualification standards.

• Preferred relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services.

• Strongly preferred disaster case management experience.

• Professional spoken proficiency in a language other than English is highly desirable; deployments may necessitate team language capabilities, including American Sign Language.

• Must complete organizational and required screening, background checks, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training prior to gaining access to applicable systems or survivor records and deployment.

• Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D prior to deployment.

• Must ensure reliable availability while being deployment ready and be able to work flexible schedules, including extended hours, evenings, weekends, and holidays as operationally required.

• Nationwide travel and deployment to disaster locations may be necessary.

• Must be capable of deploying within required contract timeframes, including the 48-hour surge requirement when applicable.

• A valid driver’s license with a clean record is required.

• Must have daily access to a vehicle without prior notice.

• Must be legally authorized to work in the United States.

• Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigations, HSPD-12/PIV credentialing, and security and access requirements.

🏝️ Benefits

• Housing allowances and per diem provided upon deployment.

• Reasonable accommodations available for qualified individuals with disabilities or sincerely held religious beliefs.

• Opportunities for professional development through required role-based training, exercises, briefings, debriefings, and continuous improvement activities.