Disaster Human Services Case Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Execute intake, screening, and needs assessments for disaster survivors using approved tools and methodologies.

• Create personalized recovery plans and set achievable recovery objectives with survivors.

• Identify, verify, and coordinate resources from federal, state, tribal, territorial, local, nonprofit, and community sources.

• Provide resource referrals, follow up, and assist survivors in navigating available benefits and services.

• Implement the FEMA sequence of delivery and support initiatives to prevent duplication of benefits.

• Maintain contact with survivors and document progress, needs, referrals, outcomes, and follow-up actions.

• Complete activities related to case transfer, transition, closure, file retention, and reporting.

• Ensure accurate case information is maintained within approved case management systems.

• Safeguard Personally Identifiable Information (PII), survivor records, and federal information while adhering to privacy, cybersecurity, records management, and Rules of Behavior requirements.

• Employ culturally sensitive practices and assist individuals with disabilities and those with access and functional needs.

• Identify and follow appropriate reporting or referral protocols for issues related to trafficking, abuse and neglect, domestic violence, and financial exploitation.

• Collaborate with resource coordinators, benefits navigators, supervisors, government officials, community organizations, service providers, and mission partners.

• Engage in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous improvement initiatives.

• Maintain deployment readiness and be prepared to deploy to field, remote, or austere environments as assigned.

• Deliver outstanding customer service while prioritizing the needs of children, families, Veterans, and clients.

⛳️ Requirements

• A Bachelor's degree from an accredited institution in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related discipline is preferred.

• Equivalent relevant education and experience may be evaluated in accordance with organizational and contract position qualification criteria.

• Preferred experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services.

• Strong preference for candidates with disaster case management experience.

• Professional fluency in a language other than English is highly desirable.

• Completion of required screenings, background investigations, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training is mandatory before gaining system access and deployment.

• Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D prior to deployment.

• Must ensure reliable availability and be willing to work variable schedules, including extended hours, evenings, weekends, and holidays as operationally necessary.

• Ability to deploy within required timeframes, including the 48-hour surge requirement when applicable.

• Nationwide travel and deployment to disaster-affected areas may be necessary.

• A valid Driver’s License with a clean driving record is required.

• Daily access to a vehicle without prior notice is essential.

• Must possess legal authorization to work in the United States.

• Successful completion and maintenance of employment screening, criminal history checks, child protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and adherence to security and access requirements are mandatory.

🏝️ Benefits

• Housing allowances during deployment.

• Per diem compensation during deployment.

• Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs.