Disability Quality Analyst

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Offer direct support to the ROI Account Manager.

• Evaluate, process, and distribute medical records through mail, fax, email, and various other channels.

• Generate invoices for disability/FMLA forms in accordance with established policies and procedures.

• Inspect records for precision and adherence to policies, procedures, and state/federal regulations.

• Provide and document comprehensive, accurate details on each processed file/chart.

• Update and maintain the Accounting of Disclosures for activities related to disability/FMLA forms.

• Apply precise data to processed charts when required.

• Reach out to patients/requesters to obtain payment for outstanding disability/FMLA forms.

• Allocate forms to Disability Account Managers/Form Specialists as needed.

• Deliver customer service while safeguarding patient privacy.

• Manage high call volumes while upholding service standards and professionalism.

• Achieve production and quality goals and oversee assigned accounts within set turnaround times.

• Report to the Director of Operations when necessary.

⛳️ Requirements

• Detail-oriented and thorough.

• Possess a professional demeanor.

• Customer-focused attitude.

• Positive disposition with the ability to interact effectively with colleagues.

• Exceptional communication skills.

• Demonstrated reliability and attendance.

• Confidentiality and discretion are essential.

• Ability to understand and apply HIPAA/Privacy Guidelines.

• Strong organizational capabilities, including multitasking and time management.

• Adaptability to frequent changes in the industry and office environment.

• High School Diploma or equivalent is required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) plan.