Disability Operations Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of the disability claims team.

• Ensure exceptional service delivery, adherence to industry standards, and the accomplishment of key performance indicators.

• Manage daily claims-team functions, including task assignments and performance evaluation.

• Supervise scheduling, quality control, and administrative tasks.

• Guarantee timely handling of all intakes.

• Provide training, mentorship, and development opportunities for team members to achieve both individual and collective objectives.

• Ensure that client inquiries and communications are handled without delay.

• Track and evaluate team performance against set KPIs and metrics.

• Recognize opportunities for process improvements and initiate action plans.

• Work in collaboration with other departments to improve operational efficiency.

• Maintain precise records and documentation in line with company policies and regulatory requirements.

• Compile performance reports for the team and present findings to management.

• Carry out additional duties as assigned.

⛳️ Requirements

• Experience in a Disability Group Insurance environment is preferred.

• A background in Long Term / Short Term Disability Claims is beneficial.

• An Associate’s Degree or Bachelor’s Degree is desirable.

• Business experience in a healthcare and/or insurance context is advantageous.

• Previous experience in disability claims processing is highly sought after.

• Strong leadership and communication skills are necessary.

• Proven ability to analyze data, resolve issues, and make effective decisions.

• Proficiency in relevant software applications and systems is crucial.

• A reliable internet connection is required for remote work.

• Ability to remain connected to fulfill job responsibilities is essential.

🏝️ Benefits

• Medical, dental, and vision coverage for employees and their families.

• Voluntary life insurance options available for employees, spouses, and children.

• Voluntary plans for hospital indemnity, critical illness, accident indemnity, and pet insurance.

• Basic life insurance provided at no cost.

• Short-term disability coverage offered at no cost.

• Long-term disability coverage provided at no cost.

• Generous paid time off policies.

• 401(k) plan with company matching contributions.

• Apple equipment provided for remote workspaces.

• Media stipend available for remote workspaces.