Disability Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for communication and collaboration with designated accounts

• Assess and validate FMLA and Disability forms to ensure compliance with HIPAA/HITECH and other applicable regulations

• Verify patient details within the EMR systems of assigned accounts using essential patient identifiers

• Confirm information requests and obtain additional documentation from patients or requesters

• Accurately complete and pull forms in accordance with MRO Clinics' policies, procedures, and state/federal regulations

• Adhere to workflows tailored to the assigned accounts

• Provide and record comprehensive and precise information on each processed form

• Update and maintain a precise Accounting of Disclosures

• Deliver exceptional customer service to patients and clients while safeguarding patient privacy

• Manage high call volumes while upholding service quality and professionalism

• Achieve production and quality targets while overseeing assigned accounts within set turnaround times

• Report to the Director of Disability when necessary

⛳️ Requirements

• Meticulous and detail-oriented

• Professional appearance and demeanor

• Customer-focused attitude

• Positive mindset with the ability to engage effectively with colleagues

• Strong communication skills

• Reliable attendance and dependability

• Commitment to confidentiality and discretion

• Capable of understanding and interpreting HIPAA/Privacy Guidelines

• Well-organized with strong multitasking and time management abilities

• Adaptable to frequent changes in the industry and the office environment

• High School Diploma or equivalent is required

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan