Director – Virtual Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Senior Director of US Field Excellence.

• Develop a new virtual engagement capability to cover open and remote territories, enhancing reach to key healthcare professionals (HCPs).

• Lead the virtual engagement team while collaborating with field sales leadership, marketing, and field sales excellence.

• Create the virtual engagement model, which includes staffing strategies, coverage guidelines, and triggers for managing vacant territories.

• Provide recommendations on vendor versus employee staffing and develop the associated business case.

• Establish the team for launch through recruitment or vendor selection, onboarding, and certification in collaboration with Training & Effectiveness.

• Cover vacant territories and return accounts to managers upon their hiring.

• Engage priority HCPs in remote and low-access areas via phone, video, and other approved digital channels.

• Set up account ownership and hand-off protocols with National Sales Directors (NSDs) and Regional Sales Directors (RSDs).

• Coordinate virtual outreach with marketing omnichannel initiatives.

• Utilize approved content and channels while adhering to Compliance, Legal, and Medical guidelines.

• Document virtual interactions in CRM systems alongside Field Operations.

• Report on reach, frequency, hand-offs, and business outcomes.

• Manage vendor contracts and budgets, or lead and coach the employee team.

• Continuously refine the model as the field evolves and shift coverage towards the highest-impact areas.

⛳️ Requirements

• Bachelor's degree is a must.

• A minimum of 8 years of experience in the pharma or biotech industry.

• At least 3 years of experience leading virtual, inside sales, or omnichannel engagement teams.

• Proven experience in building or managing a virtual sales team, whether in-house or with a vendor partner.

• Previous field experience as a sales representative or first-line sales leader is preferred.

• Solid understanding of approved-content rules and compliance standards for remote HCP engagement.

• Experience in managing vendors, contracts, and budgets is essential.

• Exceptional interpersonal and communication skills, with a strong track record of establishing trust with field sales leaders.

• Builder mindset: ability to navigate ambiguity, develop structure, and create scalable processes in a fast-paced, high-growth setting.

• Preferred experience in cardiovascular, renal, or primary care sectors.

• Willingness and ability to travel up to 15%, including frequent travel outside the local area and overnight stays.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan.

• Participation in Mineralys incentive plans based on personal and company performance achievements.