Director, Vendor Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide strategic direction and operational management of Indero’s Vendor Management Office and enterprise vendor governance program.

• Create and consistently enhance the enterprise vendor governance framework, encompassing governance tiers, oversight models, decision rights, escalation pathways, standards, and tools.

• Lead vendor governance reviews and direct Vendor Steering Committee activities.

• Cultivate strategic relationships with essential vendors and preferred partners.

• Set vendor performance expectations, KPIs, service-level measures, and scorecards; track and report on performance and risks.

• Spearhead vendor remediation and continuous improvement initiatives, including root cause analysis and CAPA plans.

• Manage vendor qualification, requalification, onboarding, ongoing oversight, and dequalification processes.

• Collaborate with Quality Assurance on vendor audits, compliance activities, inspection readiness, and audit outcomes.

• Handle significant vendor escalations and monitor enterprise-level vendor risks.

• Analyze vendor spending, performance, capacity, and portfolio trends to aid sourcing, resource planning, and cost optimization.

• Contribute vendor strategy and subject matter expertise to proposals, bid defense, study planning, and business development efforts.

• Lead and mentor Vendor Managers, Clinical Procurement Specialists, and other VMO personnel.

• Enhance vendor-management capabilities through guidance, training, governance forums, and collaboration.

• Maintain vendor-management SOPs, tools, templates, processes, and training resources.

• Define and track VMO objectives, metrics, resource requirements, and budget considerations.

⛳️ Requirements

• Bachelor's degree in life sciences, business administration, supply chain, procurement, clinical research, or a related field; a Master’s degree is preferred.

• At least 10 years of relevant experience in the biotechnology, pharmaceutical, and/or contract research organization (CRO) sector.

• A minimum of 5 years in a leadership role, including the management of direct and/or indirect reports.

• Proven experience in developing and implementing vendor governance, qualification, oversight, performance management, and risk-management frameworks.

• Strong understanding of clinical trial operations, vendor service delivery models, Good Clinical Practice (GCP), International Council for Harmonisation (ICH) guidelines, and relevant regulatory requirements.

• Experience with vendor contracting, financial oversight, spend analysis, sourcing strategies, and performance metrics.

• Capability to lead complex, cross-functional initiatives and influence stakeholders at all levels, including external partners.

• Exceptional leadership, negotiation, facilitation, communication, and relationship-management abilities.

• Strong analytical, strategic-thinking, decision-making, and problem-solving competencies.

• Excellent planning and time-management skills; adept at prioritizing competing demands in a dynamic environment.

• Proficient in Microsoft Office 365.

• Strong verbal and written communication skills in English.

• Proficiency in French is an asset.

• Must possess legal authorization to work in Canada.

🏝️ Benefits

• Permanent full-time employment.

• Flexible work schedule.

• Paid vacation.

• Remote work opportunity.

• Continuous learning and development.

• Attractive opportunities for advancement.