Director, Technical Solutions

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collaborate closely with clients to identify business challenges, pain points, and technical requirements.

• Develop solutions specific to the domain for services and offerings.

• Design customized domain solutions and cost cases for both straightforward and intricate long-term opportunities.

• Assist Technical Solutioning and Solutioning Managers during discussions regarding customer technology and business matters.

• Articulate the business and technical advantages of solutions and products to decision-makers and clients.

• Innovate technical solutions that align with industry trends and meet customer expectations.

• Work in conjunction with internal stakeholders to gather documentation and technical insights for bid proposals.

• Establish cost models and steer deals towards profitability.

• Engage in contract negotiations until completion.

• Manage the process of transitioning engagements.

• Own, compile, and enhance final solution documentation.

• Present solution documents in a professional and succinct manner.

• Standardize market entry pitches across various industries.

• Develop unique propositions that align with market needs.

⛳️ Requirements

• A minimum of 5 years' experience in IT service management, IT sourcing, or IT strategy.

• Proficiency in IT organizational models, IT governance, management and operating models, and IT financing models.

• Demonstrated capability to design and construct technical solutions based on client requirements.

• Ability to understand customer needs, analyze complex issues, and suggest effective and scalable solutions.

• Comprehensive understanding of IT domains, including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.

• Exceptional customer interaction and presentation skills.

• Experience in a consulting or advisory capacity is advantageous.

• Knowledge in designing architectures for cloud environments, hybrid infrastructures, and integrating various systems.

• Experience in supporting sales initiatives, preparing sales materials, participating in customer presentations, and contributing to proposal development.

🏝️ Benefits

• Discretionary annual bonus program contingent on performance.

• Medical and dental insurance coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Practical experience and learning opportunities.

• Certification opportunities across platforms such as Microsoft, Google, Amazon, Skillsoft, and others.

• Company-wide volunteering and philanthropy platform.

• Inclusion Networks and workplace support.

• Sales commission plan in place of the annual discretionary bonus program, if applicable.