Director, Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain top-tier infrastructure for millions of users who prioritize privacy.

• Utilize high-level programming languages such as Perl, Go, TypeScript, and Python.

• Ensure Duck.ai adheres to reliability standards while minimizing user friction during outages.

• Scale DuckDuckGo’s indexing infrastructure to accommodate billions of documents.

• Implement privacy-respecting anti-fraud verification processes.

• Tackle intricate operational challenges related to software, systems, automation, and process evaluation.

• Read, write, troubleshoot, and deploy software to address large-scale reliability challenges.

• Lead and collaborate on multifaceted projects from inception through to postmortem analysis.

• Identify and mitigate reliability risks using tools, services, alerts, and response protocols.

• Investigate and diagnose instability in high-traffic distributed systems.

• Contribute to shaping the future technical direction of deployments to enhance reliability and performance.

• Collaborate with software engineers to triage production issues and determine remediation strategies, including code modifications and performance considerations.

• Leverage cloud-native services and architectures to boost reliability and scalability.

⛳️ Requirements

• Over 10 years of relevant professional experience in reliability, platform, infrastructure, or software engineering.

• More than 4 years of experience leading Site Reliability Engineering (SRE) teams.

• Experience in participating in a 24x7 on-call rotation for large-scale deployments.

• Proven ability to lead and collaborate on high-impact, complex projects from proposal to postmortem.

• Proficiency in AI-driven development, including the design and implementation of agentic workflows.

• Capability to address ambiguous problems, propose innovative solutions, and execute with a strong emphasis on metrics.

• Experience in developing tools, services, alerts, and responses to identify and manage reliability risks.

• Proven ability to diagnose instability in high-traffic distributed systems.

• Extensive experience administering and troubleshooting Linux and web technologies.

• Skills in automating infrastructure provisioning and configuration management.

• Advanced programming abilities.

• Familiarity with cloud-native services and architectures.

• Practical experience in packaging and deploying applications using Docker and Docker Compose.

• Must be present on camera during meetings via video conferencing.

• Must successfully pass a background check as a condition of employment.

• Must be legally authorized to work in the country of residence; DuckDuckGo does not provide sponsorship or support for individual immigration needs.

🏝️ Benefits

• Stock options.

• Company-sponsored health benefits for team members located in the United States.

• Paid parental leave.

• Office setup allowance.

• Co-working allowance.

• Flexible work arrangement with no core hours.

• Remote-first work environment.

• Opportunities for company all-hands meetings and team retreat travel.