Director, SGS Program Management

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Act as the main point of contact for clients, ensuring overall client satisfaction.

• Oversee and manage account and contractual elements, including planning, scheduling, coordination, quality assurance, confidentiality, and reporting on workload and financial results.

• Handle an operating budget with profit and loss responsibility, encompassing monthly accruals and projections for revenue and expenses.

• Initiate, negotiate, and execute new projects to broaden the scope of engagement.

• Create and sustain project status reports to track, monitor, and ensure timely completion of contract deliverables.

• Collaborate with senior management to formulate and execute a strategic business plan.

• Keep internal and external clients and stakeholders informed about progress.

• Identify and manage risks while maintaining consistent and effective communication.

• Attend stakeholder meetings with clients and present outcomes of contract work.

• Provide insights and expertise while compiling and reporting operational results and contract deliverables.

• Recognize gaps and suggest improvements related to technology, processes, products, and services.

• Spot opportunities for value-added services with clients and stakeholders.

• Engage in and support quality management initiatives.

⛳️ Requirements

• Bachelor's degree in Business, IT, Accounting, or Healthcare preferred.

• Over 5 years of experience in client management, presentations, or supervisory roles.

• At least 3 years of experience in Medicaid, Medicare, or Public Health.

• General familiarity with the Medicaid program, especially regarding coordination of benefits, coverage, and payment regulations, is preferred.

• Proficient computer skills, including Microsoft Office applications.

• Advanced technical knowledge is beneficial.

• Ability to thrive in a highly collaborative setting and manage relationships across various task orders, functional areas, and both physical and virtual locations.

• Willingness to travel up to 25% for client meetings may be required.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Access to technical credentials and certification programs.

• Fully remote work options within the United States.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Leadership and technical development academies.