Director, Services Licensing

This is a fully remote position, open to applicants in Texas.

📋 Description

• Spearhead the enterprise-wide strategy for licensing, permitting, regulatory compliance, and field licensing within Home Services.

• Define the vision, operational model, and governance structure for licensing and compliance initiatives.

• Formulate and implement long-term strategies for licensing and compliance.

• Supervise licensing operations while managing regulatory risks effectively.

• Oversee licensing administration, ensure permit compliance, provide field licensing support, conduct audits, and maintain regulatory readiness.

• Act as the primary contact for regulatory agencies, internal business partners, and service providers.

• Manage licensing and certification programs that support Home Services operations.

• Lead jurisdictional research and evaluations for market entry concerning new programs, services, and geographic growth.

• Direct audit programs, risk assessments, quality reviews, and compliance scorecards.

• Track compliance performance and implement necessary corrective action plans.

• Create enterprise reporting processes for maintenance, audit outcomes, and compliance trends.

• Supervise service provider licensing validation, qualification, and ongoing compliance monitoring.

• Manage field compliance programs, inspections, audits, provider assessments, and regulatory evaluations.

• Develop an enterprise licensing and regulatory compliance strategy, along with governance structures and performance metrics.

• Identify emerging regulatory risks, industry trends, and changes in legislation.

• Collaborate with Services Operations, Legal, Government Relations, Merchandising, Field Leadership, and Service Provider Management.

• Propel process redesign, automation, data analytics, and AI-enabled solutions.

• Lead managers and associates tasked with licensing operations, compliance administration, audits, and field compliance.

• Set goals, performance expectations, development plans, succession strategies, and talent development initiatives.

• Oversee organizational design, staffing, budget, and talent planning.

⛳️ Requirements

• A minimum of 8 years of progressive leadership experience in licensing, compliance, operations, regulatory affairs, risk management, or similar fields.

• At least 5 years of experience leading managers and large operational teams.

• Proven ability to interpret and apply regulatory requirements across various jurisdictions.

• Experience with licensing, permitting, code compliance, contractor qualification, or service provider compliance programs.

• Familiarity with home improvement, construction, trade licensing, retail services, or regulated operational environments.

• Strong expertise in process improvement, automation, analytics, and compliance governance.

• Demonstrated ability to influence senior executives and lead initiatives across the enterprise.

• Knowledge of multi-state regulatory requirements.

• Experience in leading teams and influencing cross-functional stakeholders.

• Minimum educational qualification: high school diploma and/or GED.

• Bachelor's degree in a related field is preferred.

• Minimum of 5 years of work experience.

• At least 5 years of previous leadership experience.

• Certifications: None required.

🏝️ Benefits

• Full-time employment.

• Virtual/multi-site work arrangement.

• Overnight travel is typically required for more than 50% of the time.