Director – Delivery, TMT

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee the delivery of customer solutions while providing transformational leadership for TMT clients.

• Establish delivery processes and create accelerators aimed at enhancing customer engagement and reducing time to value.

• Work in collaboration with senior leadership to outline the TMT market growth strategy and ensure solutions are aligned with industry trends.

• Manage team utilization targets, ensuring billable participation on significant customer projects.

• Assist in navigating complex negotiations and finalizing new business opportunities.

• Integrate channel-partner product offerings into sales initiatives.

• Promote TMT capabilities publicly alongside channel partners, including Salesforce, and at various industry events.

• Cultivate and sustain excellent client relationships.

• Keep precise records of opportunities, contacts, and account history in Salesforce CRM.

• Collaborate with project teams to discuss scope, solutions, cost, and efficiency enhancements.

• Create, manage, and nurture a team-oriented environment.

• Offer coaching, mentoring, guidance, performance feedback, and conduct annual reviews for direct reports.

• Recruit, select, staff, and onboard consultants for projects.

• Develop structures for the consulting team, mentor team members, and assist in hiring processes.

• Lead escalations involving both internal project teams and external clients.

• Contribute to the company's strategic direction and organizational growth.

⛳️ Requirements

• 8-10+ years of consulting experience in delivery leadership related to iterative software development, preferably with Salesforce.

• 5+ years of domain experience providing digital transformation solutions specifically within the Technology, Media & Telecom (TMT) sectors.

• Practical familiarity with TMT-related platforms and architectures, such as Salesforce Revenue Cloud / CPQ & Billing, Communications Cloud, Media Cloud, and contact center technologies.

• 4+ years of experience managing teams of over 20 individuals distributed nationwide.

• 8-10+ years of experience delivering business solutions using the Salesforce platform.

• Proven ability to articulate delivery methodologies and considerations for various project sizes and client scales across Salesforce clouds.

• Involvement in Sales and Business Development initiatives.

• Certification on the Salesforce.com Platform or equivalent recognized accreditation.

• Strong communication skills with an ability to understand business requirements and think critically under pressure.

• 2+ years of experience in channel management.

• Entrepreneurial self-starter capable of setting expectations and managing timelines and deliverables effectively.

• Must possess full-time permanent US work authorization.

• Willingness to travel to client sites as necessary.

🏝️ Benefits

• Flexible working hours prioritizing a life-work balance.

• Flexible remote work options.

• Unlimited Paid Time Off (RTO).

• 401K plan with Company Match.

• Comprehensive Medical, Vision, and Dental coverage.

• Competitive opportunities for quarterly bonuses.

• Reimbursements for continuing education and certifications, particularly within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions that offer spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, such as Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• Open-door leadership policy providing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, career guidance, and support.

• A culture of trust, transparency, and respect across all levels of the organization.