Director, Sales Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement the comprehensive Sales Support strategy in alignment with the company's growth objectives.

• Collaborate with Sales Leadership to pinpoint operational opportunities and eliminate obstacles affecting sales performance.

• Set and track KPIs to evaluate the effectiveness of sales support.

• Drive initiatives for continuous improvement aimed at boosting productivity, efficiency, and customer satisfaction.

• Lead change management efforts for new programs, technologies, and business processes.

• Oversee the sales support programs, processes, and workflows.

• Ensure that sales teams have access to accurate sales materials, tools, training resources, and customer data.

• Collaborate with Training and Learning teams for onboarding and ongoing sales training.

• Manage sales enablement technologies and suggest improvements.

• Assist in territory planning, account assignments, lead management, and pipeline oversight.

• Spearhead the creation of dashboards, reporting, and performance metrics.

• Analyze sales performance trends and provide actionable insights.

• Work with business intelligence teams on forecasting and performance measurement tools.

• Monitor and enhance data quality and reporting accuracy.

• Present executive-level insights on productivity, conversion rates, retention, and growth opportunities.

• Collaborate with Marketing for campaign execution and lead generation efforts.

• Partner with Product and Operations on initiatives that involve customer engagement.

• Coordinate with Compliance and Legal teams to ensure adherence to regulations.

• Act as a liaison between sales teams and internal business partners to address operational challenges.

• Build, nurture, and maintain a high-performing Sales Support organization.

• Set performance standards and accountability measures.

• Mentor managers and team members.

• Promote collaboration, innovation, customer-centricity, and operational excellence.

⛳️ Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Healthcare Administration, or a similar field.

• Over 8 years of progressive experience in supporting sales organizations.

• More than 5 years of leadership experience managing teams and complex business operations.

• Proven experience in leading sales operations, sales enablement, revenue operations, or sales support functions.

• Strong analytical and problem-solving abilities.

• Experience in developing and presenting executive-level reports and recommendations.

• Demonstrated capability to lead cross-functional initiatives and influence stakeholders.

• Familiarity with CRM platforms, reporting tools, and sales technologies.

• Minimum internet speed of 25 Mbps for downloads and 10 Mbps for uploads is required for remote or hybrid home/office employees.

• Ability to work from a designated space without ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on both company and individual performance.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company-recognized holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability benefits.

• Long-term disability benefits.

• Life insurance coverage.

• Dedicated home workspace setup.

• Remote work options available.

• Occasional travel to Humana offices for training or meetings.