Director, Revenue Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the comprehensive Global Revenue Operations function spanning Sales, Partner, and Customer Success.

• Act as a strategic and operational ally to senior leaders in Sales, Partner, and Customer Success.

• Create scalable solutions to address operational deficiencies throughout the revenue lifecycle.

• Collaborate with leadership to establish and achieve annual and quarterly revenue objectives.

• Convert strategic initiatives into actionable execution plans that include milestones, responsible parties, and success metrics.

• Model the financial and operational effects of pipeline generation, retention, expansion, and partner initiatives.

• Manage pipeline processes, forecasting methods, and territory/account planning.

• Define and oversee KPIs for Sales, Partner, and Customer Success.

• Develop executive and operational dashboards and spearhead the preparation and delivery of quarterly business reviews (QBRs).

• Highlight data-driven insights, risks, and opportunities.

• Facilitate AI-human collaboration and enhance AI sales intelligence and automated interaction systems.

• Improve automation, tools, and scalability across the sales and customer technology framework.

• Create AI-enabled dashboards and semantic search tools tailored for go-to-market (GTM) requirements.

• Standardize sales and customer processes, playbooks, and operational rhythms.

• Collaborate cross-functionally on forecasting, capacity planning, and compensation alignment.

• Recruit, lead, and cultivate a high-performing Sales and Customer Operations team.

• Establish goals, performance expectations, and development plans while promoting accountability and continuous improvement.

⛳️ Requirements

• 8+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a similar role in a SaaS or technology setting.

• 5+ years of experience in people management, ideally leading senior individual contributors or managers.

• Strong analytical capabilities with practical experience in financial modeling, Excel/Sheets, and BI tools like Looker or Tableau.

• Experience utilizing AI tools to meet reporting needs and developing agents for repetitive tasks.

• Comprehensive understanding of the entire revenue lifecycle, encompassing pipeline management, forecasting, territory and quota planning, onboarding, retention, expansion, and service delivery.

• Familiarity with GTM systems; Salesforce is preferred, with Gainsight or similar platforms as a plus.

• Demonstrated ability to scale sales and customer-facing teams through effective processes, systems, and data.

• Strong program management abilities.

• Exceptional communication and stakeholder management skills.

• Revenue- and customer-centric mindset.

🏝️ Benefits

• Variable compensation such as bonus or commission, where applicable.

• Equity options, where applicable.

• Benefits aligned with local policies, where applicable.

• Inclusive and accessible hiring process.

• Secure processing of government ID and biometric verification in compliance with relevant privacy laws.