Director, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the field operations in the Americas, acting as the operational right hand to the Americas Chief Revenue Officer (CRO).

• Oversee the execution of territory and quotas, managing sales operations, order operations, and partner operations throughout the Americas.

• Establish a disciplined approach to forecasting, ensuring pipeline integrity, forecast accuracy, and a weekly operational rhythm.

• Design and adjust territories and quotas, incorporating coverage models and making in-year adjustments as necessary.

• Provide support for CRM and sales systems utilized by the field.

• Supervise the execution of quote-to-order processes, ensuring booking accuracy and minimizing cycle time.

• Manage partner registration, deal flows, and provide operational support for channels.

• Drive the regional reporting and analytics strategy focused on pipeline, forecasts, productivity, and revenue performance.

• Deliver insights that aid executive decision-making, promote operational excellence, and contribute to global planning efforts.

• Convert regional priorities into actionable operational plans, assigning responsibilities and deadlines.

• Represent field operations in regional leadership meetings and proactively identify risks.

• Lead, develop, and enhance capabilities within the Americas field operations team.

• Ensure all recurring processes are supported by documented procedures and designated coverage.

• Collaborate with global Revenue Operations centers of excellence across planning, analytics, compensation, and systems.

⛳️ Requirements

• A minimum of 8 years in revenue or sales operations, with at least 3 years in a leadership role within a regional field operations team.

• Experience in designing territories and quotas at scale within a global enterprise software organization.

• Demonstrated capability to design, implement, and scale operational processes, governance, and documentation standards in transforming environments.

• Background as the operations partner to a CRO or regional sales leader.

• Strong expertise in Salesforce.

• Proficiency with planning and analytics tools like Anaplan or similar.

• Practical experience with sales engagement platforms such as Outreach or Gong.

• Exceptional attention to detail and a zero-tolerance approach to errors in forecasting and quota figures.

• Executive presence and comfort in presenting during high-level meetings.

• Proven success in leading operational teams through complex system implementations, mergers, acquisitions, and organizational changes.

• Established ability to influence, collaborate, and drive results across teams that are geographically dispersed across different regions and time zones.

• A Bachelor's degree is required.

🏝️ Benefits

• Be part of a global team celebrated for their passion and innovation.

• Engage in an innovative product culture with diverse project exposure.

• Receive training and development from industry-leading experts.

• Enjoy a 401(k) plan with company matching.

• Access medical, dental, and vision insurance.

• Benefit from disability and life insurance coverage.

• Flexible paid time off (PTO) policy.

• Paid holidays and parental leave.

• Tuition reimbursement available.

• Competitive compensation and benefits aligned with the candidate’s skills, experience, and qualifications.

• Comprehensive benefits catering to various life circumstances and needs.

• Opportunities for career advancement.

• A balanced work-life environment.