Director, Regional Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in executing business priorities across roughly 180 branches in the Greater Toronto area.

• Convert regional and enterprise objectives into actionable field directives.

• Facilitate business planning and oversee performance metrics.

• Organize regional initiatives and resolve issues impacting sales, customer satisfaction, operational efficiency, and risk management.

• Drive operational excellence, ensure audit readiness, uphold regulatory compliance, manage attestations, and oversee issue remediation processes.

• Track operational health, identify emerging risks, monitor action plans, and guarantee control and governance execution.

• Coordinate the implementation of enterprise initiatives and promote change adoption.

• Assist with executive communications, leadership meetings, regional reporting, employee engagement activities, and community initiatives.

• Provide counsel to senior leaders regarding business decisions and strategic initiatives.

• Develop business cases, suggest priorities and resource needs, and design execution roadmaps.

• Oversee resources and guide strategic initiatives towards achieving business and financial objectives.

• Establish analytics and reporting requirements, and generate reports and dashboards.

• Lead change management programs, including readiness, planning, stakeholder management, execution, evaluation, and sustainability.

• Manage stakeholder relationships, handle complaint escalations, oversee communications, budgets, operating expenses, and financial reporting.

• Consolidate information from various sources to enhance processes, analysis, and reporting.

• Employ risk-informed decision-making that aligns with BMO's strategy, policies, laws, and regulations.

⛳️ Requirements

• Typically requires over 9 years of relevant experience.

• A post-secondary degree in a related field or an equivalent combination of education and experience.

• Comprehensive industry knowledge.

• Technical and thought leadership in innovation.

• Exceptional verbal and written communication skills.

• Proficient analytical and problem-solving abilities.

• Strong influence skills.

• Excellent collaboration and teamwork skills, emphasizing cross-group collaboration.

• Capability to navigate ambiguity.

• Advanced data-driven decision-making skills.

• Ability to implement BMO’s Risk Management Framework and adhere to relevant policies, laws, and regulations.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Workplace accommodations during the selection process.