Director, Readiness & Customer Education

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Establish portfolio metrics, including time-to-productivity, ramp-to-quota, and promotion/bridge success rates.

• Collaborate with Sales Operations and Sales leadership to develop attribution models that connect onboarding and ramp programs to pipeline, quota achievement, and retention.

• Provide updates on progress and success metrics to executive leadership and advocate for additional resources.

• Create and implement a cohesive internship program across various GTM functions.

• Continuously refine role-specific onboarding training tracks to meet the unique needs of regional, segment, and role-specific contexts.

• Manage the ramp journey from month two to month six through live sessions, self-paced learning, and practical exercises.

• Enhance and supervise bridge programs, including SDR-to-AE and AE-to-higher-level-AE transitions.

• Direct and mentor a team of 11, including managers.

• Establish accountability systems with designated owners, timelines, and visibility on status.

• Collaborate with Product, Marketing, Sales Operations, Finance, and Legal to ensure curricula are comprehensive, up-to-date, and well-resourced.

⛳️ Requirements

• Over 7 years of experience in sales enablement.

• Proven track record in scaling onboarding and ramp programs within a rapidly growing SaaS company.

• Experience in leading people managers within a similarly sized team.

• Practical experience in developing AI-powered enablement tools, such as dashboards and roleplay simulators.

• Proficient in recognized sales methodologies like Sandler, Command of the Message, or MEDDPICC.

• Familiarity with formal measurement frameworks, including the Kirkpatrick Model.

• Capability to translate complex concepts into educational content and understand the learning processes of sales professionals.

• Experience in managing global enablement programs across varied markets, segments, and roles.

• Exceptional communication and stakeholder engagement skills.

• Experience in managing offshore teams/BPO is a plus.

• Preference for candidates with experience at a SaaS company employing over 5,000 individuals.

• Candidates must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

🏝️ Benefits

• Comprehensive health, pharmacy, optical, and dental care benefits.

• Paid time off.

• Sick leave.

• Coverage for short-term and long-term disability.

• Life insurance.

• 401(k) contributions.

• Restricted stock units may be part of total compensation for specific roles.

• Some interviews or training sessions for new hires may occur in person at a global office.