Director, Quality Assurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and oversee a centralized shared services QA organization located in India, covering five product verticals.

• Define the target operating model, team structure, roles, and framework for service delivery.

• Design and implement governance, service level agreements (SLAs), demand management, capacity planning, and resource allocation processes.

• Establish unified quality standards, policies, methodologies, and best practices.

• Own the QA roadmap and advocate for shift-left quality throughout the software development lifecycle (SDLC).

• Directly manage and mentor offshore QA Managers in India and their respective QA Analyst teams.

• Build high-performing teams through hiring, onboarding, mentoring, career development, and skill enhancement programs.

• Establish effective communication and collaboration practices between India-based teams and stakeholders in the US and Canada.

• Drive key performance indicators (KPIs), reporting schedules, engagement, and change management during team consolidation.

• Develop and implement AI-augmented quality engineering and intelligent automation initiatives.

• Evaluate and govern AI-assisted testing tools while establishing standards for responsible use.

• Architect standardized test automation frameworks utilizing Playwright or similar tools.

• Integrate automated testing into continuous integration/continuous deployment (CI/CD) pipelines and promote reusable components and utilities.

• Lead enterprise-wide adoption of the Aqua test case management platform.

• Oversee testing strategies, plans, cases, and execution across functional, regression, integration, performance, and user acceptance testing (UAT).

• Define performance testing strategies and supervise load, stress, soak, and spike testing.

• Establish performance baselines, SLA thresholds, entry and exit criteria, and standards for release readiness.

• Align QA activities with Scrum and DevOps methodologies using Jira.

• Represent QA in client-facing discussions, communicating quality risks, timelines, and mitigation strategies.

• Report on the status of the QA program, shared services metrics, and roadmap updates to executives and clients.

• Own enterprise accessibility testing and ensure compliance with WCAG 2.2 Level AA.

• Define accessibility standards and tools, integrate checks into CI/CD, and oversee audits and remediation efforts.

• Maintain Voluntary Product Accessibility Templates (VPATs) for each product.

• Define enterprise QA metrics and promote continuous improvement, knowledge sharing, documentation, and communities of practice.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.

• 10+ years of experience in Quality Assurance.

• 5+ years in a senior leadership or director-level role.

• Proven experience in building and leading a centralized shared services QA organization, preferably in India; this is a critical requirement.

• Experience in designing operating models, defining team structures, establishing SLAs, managing demand, and cross-vertical service delivery.

• Demonstrated success in managing large-scale offshore QA teams in India.

• Deep understanding of the Indian talent market, engagement models, communication strategies, cultural nuances, and performance management across time zones.

• A track record of consolidating fragmented or siloed QA functions into a cohesive organization with standardized processes and tools.

• Experience leveraging AI and emerging technologies to transform QA practices.

• Familiarity with AI-assisted testing tools, intelligent test generation, and predictive quality analytics.

• Hands-on experience with modern test automation frameworks such as Playwright, Selenium, or Cypress.

• Experience implementing an enterprise test case management platform.

• Experience leading WCAG 2.2 Level AA accessibility testing programs.

• Familiarity with accessibility tools, audits, and remediation workflows.

• Experience defining and implementing performance and load testing strategies, including tools such as k6, Locust, or JMeter, and CI/CD integration.

• Deep expertise in shift-left testing and embedding quality into early phases of the SDLC.

• Strong proficiency with Jira for defect tracking and QA workflow management.

• Ability to communicate and engage effectively with clients, executive stakeholders, and cross-functional teams across different geographies.

• Strong comprehension of Scrum and DevOps/CI/CD practices.

• Exceptional skills in change management and organizational development.

• Willingness and ability to travel to India periodically, estimated at 15–20%.

• Preferred: experience in enterprise SaaS, government technology, or multi-vertical software products.

• Preferred: familiarity with government technology domains.

• Preferred: experience in setting up and operating GCC or shared services centers.

• Preferred: ISTQB Advanced or Expert certification or an equivalent qualification.

🏝️ Benefits

• Competitive salary and benefits package.

• Health, dental, and vision insurance.

• Unlimited paid time off (PTO).

• Health savings account (HSA) and flexible spending account (FSA) options.

• 401(k) plan with matching contributions.

• Paid parental leave.

• ABLE matching contributions for the disability community.

• Employer-paid short-term and long-term disability insurance.

• Group term life insurance.

• Financial and legal assistance through the Employee Assistance Program (EAP).

• Opportunities for professional development and career advancement.

• A mission-driven, dynamic, and supportive work environment.

• Opportunity to make a significant impact on government services and the lives of citizens.