Director, Project Management – Client Coverage

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the daily execution of intricate, large-scale digital banking, card, and payments platform implementations.

• Manage scope, timelines, risks, and cross-functional collaboration to ensure timely delivery.

• Develop and implement minimum-viable processes for implementation, including status cadence, RAID log, and decision log.

• Handle client-facing status communications, translating engineering and product developments into business terminology.

• Maintain clear ownership of outstanding items both internally and with clients.

• Provide coverage for various existing banking and fintech clients.

• Cultivate and enhance relationships across the client portfolio.

• Conduct account operating cadences, including quarterly business reviews (QBRs), roadmap check-ins, and prioritization sessions.

• Coordinate inputs from Product and Engineering regarding feasibility and sequencing while managing the agenda, follow-through, and client narrative.

• Monitor portfolio health using key performance indicators (KPIs), adoption rates, satisfaction levels, and support/escalation trends.

• Identify risks early and compile client feedback into structured product prioritization input.

• Maintain a single source of truth for each account, encompassing health status, commitments, roadmap requests, and key contacts.

• Lead client reviews following incidents and issues.

• Convert technical root causes into business-appropriate explanations and forward-looking action plans.

⛳️ Requirements

• 5-7+ years of experience in consulting and project management.

• Strong background in enterprise relationship management.

• Proven experience engaging senior stakeholders and managing complex, large-scale implementations.

• Demonstrated ability to build and strengthen client trust and relationships in complex, multi-stakeholder environments.

• Solid track record of establishing operational rhythms with clear accountability in ambiguous, fast-paced settings.

• Exceptionally strong written and verbal communication skills.

• Ability to convey information in a structured, concise, and executive-ready manner.

• Comfortable communicating status and risks to executive and board-level audiences.

• Strong analytical and critical thinking abilities.

• Data-driven approach to decision-making.

• Experience working closely with Product and Engineering teams, as well as data, reporting, and portfolio analytics.

• Highly self-motivated and adaptable.

• Entrepreneurial mindset with a strong sense of ownership and accountability.

• Experience managing credit card or lending portfolios at a bank, issuer, or fintech is a plus.

• Consulting experience with financial services clients is advantageous.

• Familiarity with AI/LLMs and technical teams is a bonus.

🏝️ Benefits

• Competitive compensation and equity.

• Remote-first workplace (Eastern Time).

• Comprehensive health plan.

• Paid time off (PTO).

• AI treated as a force multiplier.

• Real ownership to shape delivery processes and standards.