Director, Professional Services – Audit Delivery Partnerships

This is a fully remote position, open to applicants in India.

📋 Description

• Define the portfolio of Professional Services at Sprinto, focusing on GRC, information security, risk, privacy, and compliance.

• Transform customer requirements into tangible offerings, scopes of work, delivery plans, and pricing structures.

• Determine the appropriate timing for the introduction of Professional Services versus when customers should engage independent external providers.

• Develop repeatable delivery methodologies while maintaining the intricate nature of compliance tasks.

• Create a commercially viable model that is chargeable and focused on customer and compliance outcomes.

• Design team structures, capability plans, utilization models, and quality benchmarks.

• Ensure that services are delivered consistently, responsibly, and within the established scope.

• Implement quality reviews, escalation processes, delivery metrics, and customer feedback loops.

• Safeguard the integrity and authenticity of compliance-related evidence.

• Differentiate between compliance program enablement, audit preparation, and independent audit opinions or certifications.

• Manage complex customer situations that require advanced GRC, delivery, or solution expertise.

• Outline the strategy and operational model for Sprinto’s audit and assurance partner ecosystem.

• Establish criteria for partner selection, onboarding, coverage, capacity, and quality standards.

• Ensure auditor independence, manage conflicts of interest, promote referral transparency, protect evidence integrity, and uphold customer choice.

• Guarantee that commercial arrangements with audit firms are not contingent on favorable audit results.

• Cultivate senior relationships with audit and assurance firms while maintaining independent professional judgment.

• Lead the function while a dedicated team member oversees daily partner operations as the team expands.

• Convert customer, delivery, and auditor feedback into product enhancements in collaboration with Product.

• Identify customer challenges related to controls, evidence, integrations, workflows, and audit preparedness.

• Ascertain which issues should be addressed through services as opposed to the product.

• Collaborate with Sales and Customer Success to align services with customer needs and establish realistic expectations.

• Empower customer-facing teams to accurately and responsibly convey Professional Services offerings.

• Launch a comprehensive Professional Services portfolio, including standard scopes, pricing, delivery methods, quality measures, initial delivery team, audit partner governance, and product feedback loops.

⛳️ Requirements

• Around 10–15 years of experience in Professional Services, GRC, technology risk, information security, compliance, audit readiness, or risk advisory roles.

• Proven experience in building, leading, or scaling a client-facing Professional Services or risk advisory function.

• A strong foundation in security and compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, or similar standards.

• Experience in defining service offerings, scopes of work, delivery models, pricing, and operational metrics.

• A history of leading consulting or delivery teams while consistently achieving high customer outcomes.

• Ability to comprehend both the commercial and professional responsibilities of audit and assurance firms.

• Good judgment regarding evidence integrity, conflicts of interest, customer choice, and auditor independence.

• Experience collaborating with senior stakeholders across Product, Sales, Customer Success, security, compliance, and external audit firms.

• Capability to function in a growing organization where the function, team, and operating model are still evolving.

• Excellent written and verbal communication skills, with the credibility to advise customers and senior professionals independently.

• Experience in a Big Four firm or another esteemed technology-risk, cybersecurity, compliance, or risk advisory practice would be especially relevant.

🏝️ Benefits

• 100% remote work.

• Generous annual co-working allowance.

• USD 1,000 annual budget for learning and professional development.

• Unlimited leave.

• Health insurance covering up to INR 10 lakh for the employee and family.

• Additional accident protection of INR 10 lakh.

• Life insurance valued at 3x annual salary.

• INR 35,000 contribution for workspace setup.

• Commitment to equal opportunity and an inclusive hiring process.