Director, Product Management – Core Products

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define and drive the product strategy and roadmap for Core Products encompassing Identity & Trust, Payments & Fraud, and Internal Tools.

• Lead, mentor, and develop Product Managers and product leaders, ensuring clear ownership and accountability throughout the portfolio.

• Manage essential customer journeys, including registration, identity verification, account access, funding, withdrawals, and account management.

• Create shared capabilities that support PENN’s online Sportsbook and Casino businesses while integrating digital and retail customer experiences.

• Enhance payment performance and customer funding experiences by collaborating with Fraud and Risk teams to safeguard both customers and the business.

• Collaborate with Compliance and Responsible Gaming teams to incorporate regulatory and customer-protection requirements into user-friendly product experiences.

• Modernize internal tools and workflows for Customer Support, VIP, Fraud, Compliance, and Operations departments.

• Set clear KPIs and leverage customer insights, data, and business impact to prioritize investments and assess outcomes.

• Work alongside Engineering on platform architecture, scalability, reliability, and third-party integrations.

• Influence and align senior stakeholders across Product, Engineering, Design, Analytics, Operations, Compliance, Legal, Finance, and business teams.

• Other duties as assigned.

⛳️ Requirements

• 8+ years of experience in product management.

• 2+ years of leadership experience in managing people.

• Proven experience managing managers and senior individual contributors across various product areas.

• Experience in establishing product strategy and converting it into targeted roadmaps and measurable results.

• Background in identity, authentication, onboarding, KYC, payments, fraud, risk, trust & safety, compliance, or internal tooling.

• Strong technical fluency and experience collaborating with Engineering on platforms, APIs, integrations, and intricate technical systems.

• Excellent analytical judgment with a track record of utilizing data to uncover opportunities, prioritize investments, and evaluate business impact.

• Proven ability to balance customer experience, growth, risk, regulatory requirements, and operational needs.

• Strong cross-functional leadership capabilities and effective executive communication skills.

• Experience working in complex, regulated, high-transaction, or multi-product environments.

• Background in online gaming, fintech, financial services, marketplaces, commerce, or other regulated digital sectors is advantageous.

🏝️ Benefits

• Competitive compensation package.

• Fun, relaxed work environment.

• Education and conference reimbursements.

• Parental leave top-up.

• Opportunities for career advancement and mentoring others.

• Comprehensive benefits tailored to meet employees’ physical, financial, and emotional needs.

• Bonus eligibility for most non-sales roles.