Director, Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and articulate a long-term vision for the digital experience platform.

• Lead initiatives that streamline customer access to insights, complete workflows, and achieve outcomes.

• Enhance user interactions and refine end-to-end experiences through an AI-driven approach.

• Establish ongoing customer discovery as a fundamental operational model.

• Engage with investigators, fraud analysts, collections professionals, compliance teams, and other users for insights.

• Analyze customer jobs-to-be-done, workflows, challenges, and desired results.

• Collaborate with User Experience and UI Design teams on experimentation, prototyping, and iterative learning processes.

• Identify and implement AI and automation solutions to enhance user productivity and efficiency.

• Work alongside technical teams to transform concepts into production-ready capabilities.

• Ensure that solutions adhere to security, compliance, and trust standards.

• Advocate for exceptional user and interaction design.

• Enhance usability, simplicity, design quality, craftsmanship, and customer focus.

• Encourage outcome-driven product management and data-informed decision-making.

• Empower cross-functional teams while promoting experimentation, learning, and continuous improvement.

⛳️ Requirements

• Over 10 years of experience in product management.

• Proven experience in leading product managers and cross-functional teams.

• Demonstrated history of spearheading significant digital product transformations.

• A track record of delivering aesthetically pleasing and highly usable products.

• Strong passion for aesthetics, interaction design, and minimizing friction.

• Successful experience in launching AI-powered products, workflows, copilots, or intelligent automation systems.

• In-depth knowledge of product discovery, customer research, experimentation, and product strategy.

• Experience in defining and measuring customer outcomes instead of merely delivering features.

• Preferred: background in consumer technology, digital platforms, marketplaces, fintech, productivity software, or organizations recognized for outstanding user experiences.

• B2C experience is highly preferred.

• Familiarity with fraud prevention, financial crime, compliance, collections, investigative workflows, or related domains.

• Experience in applying modern product operating principles.

• Knowledge of generative AI, large language models, agentic systems, and conversational interfaces.

• Previous collaboration with UX research and product design teams.

• Willingness to travel 5-10% of the time.

🏝️ Benefits

• Annual incentive bonus.

• Country-specific benefits.

• Disability and other accommodations during the hiring process.