Director, Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and articulate a long-term vision for the digital experience platform.

• Lead initiatives that enhance customer access to insights, streamline workflow completion, and achieve outcomes.

• Revamp user interactions and elevate end-to-end experiences leveraging an AI-driven approach.

• Integrate continuous customer discovery as a fundamental operational model.

• Engage in discovery sessions with investigators, fraud analysts, collections professionals, compliance teams, and other stakeholders.

• Grasp customer jobs-to-be-done, workflows, challenges, and expected outcomes.

• Collaborate with User Experience and UI Design teams on experimentation, prototyping, and iterative learning processes.

• Identify and implement AI and automation to boost productivity and effectiveness.

• Work alongside technical teams to transition capabilities from concept to implementation.

• Ensure that solutions adhere to security, compliance, and trust standards.

• Advocate for exceptional user and interaction design.

• Enhance usability, simplicity, and customer experience in intricate investigative workflows.

• Elevate standards for design quality, product craftsmanship, and customer focus.

• Encourage outcome-driven product management and data-informed decision-making.

• Empower cross-functional teams and nurture a culture of experimentation, learning, and ongoing improvement.

⛳️ Requirements

• Over 10 years of experience in product management, including leadership roles for product managers and cross-functional teams.

• Proven experience in spearheading significant digital product transformations.

• A strong history of delivering aesthetically pleasing and highly functional products.

• Experience in launching AI-driven products, workflows, copilots, or intelligent automation features.

• Proficiency in product discovery, customer research, experimentation, and product strategy development.

• Experience in defining and evaluating customer outcomes.

• Preferred: background in consumer technology, digital platforms, marketplaces, fintech, productivity software, or organizations known for exceptional user experience.

• Preferred: B2C experience.

• Preferred: knowledge of fraud prevention, financial crime, compliance, collections, investigative workflows, or similar fields.

• Preferred: experience in applying modern product operating principles.

• Preferred: familiarity with generative AI, large language models, agentic systems, and conversational interfaces.

• Preferred: experience in partnering with UX research and product design teams.

• Willingness to travel 5–10% of the time.

🏝️ Benefits

• Annual incentive bonus.

• Country-specific benefits.

• Disability accommodations and support during the hiring process.