Director, Product Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete product design journey across Flow, HDS, ADS, and DSPM.

• Establish the vision for the future experience of collaboration between humans and AI agents, focusing on agent-assisted investigations, human-in-the-loop decision-making, explainability, trust, and override patterns.

• Lead, mentor, and develop a talented team of product designers.

• Elevate the standards for design quality, critique, and decision-making processes.

• Oversee the UX research function, grounding choices in customer interviews, usability tests, support signals, RFE insights, and product analytics.

• Collaborate closely with product management and engineering from the initial phases of significant projects.

• Define and shape problem statements and project scopes instead of merely styling predetermined solutions.

• Create and enhance the design system and reusable design patterns.

• Set and report design metrics, including usability benchmarks, task success rates, time to resolution, user adoption, support deflection, and related metrics.

• Spearhead experience initiatives during the platform transition to Flow.

• Advocate for customer experience during roadmap reviews, business evaluations, executive meetings, and planning sessions.

• Collaborate directly with the CPO, product management, engineering, and customer experience teams.

⛳️ Requirements

• Over 10 years of experience in product design.

• At least 4 years of experience leading and developing design teams.

• A portfolio showcasing shipped work that demonstrates comprehensive product design capabilities.

• Proven experience in establishing and executing an experience vision for complex products.

• Familiarity with intricate, expert-user enterprise software, such as security, IT operations, observability, or data infrastructure.

• Experience in designing AI-driven or agentic product experiences.

• Strong capabilities in systems thinking, platform-level information architecture, and design systems.

• Proficient in conducting and utilizing UX research.

• Exceptional communication and influencing skills at the executive level.

• Experience in people leadership, providing direct feedback, and team development.

• Ability to act with urgency and sound judgment in a fast-paced environment.

• Must be located in the US; preference for the SF Bay Area.

• Experience in cybersecurity, security operations, insider risk, or data protection is a plus.

• Experience in leading major platform migrations or product consolidations is a plus.

• Experience in establishing a design function is a plus.

🏝️ Benefits

• Equity.

• Bonus plan.

• Compensation that is competitive within the market.

• Adjustments to compensation based on geographic location.

• AI-assisted note-taking during interviews with advance notice and an opt-out option.

• Commitment to equal opportunity employment.