Director, PDM Planning & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the business owner for Partner Data Manager (PDM), crafting its long-term vision and converting Risepoint’s business and transformation objectives into a structured roadmap, priorities, and business requirements.

• Advocate for the business perspective in roadmap decision-making alongside Business Technology.

• Establish and maintain a process for intake and prioritization of enhancement requests.

• Create business cases and provide value justifications for proposed investments in PDM.

• Identify UX friction points and gaps in data/functionality, championing necessary improvements.

• Serve as the main accountable person for PDM within Partner Support.

• Function as a liaison to Business Technology on PDM-related projects, resolving and escalating cross-functional obstacles.

• Maintain a comprehensive understanding of PDM’s integration with related systems and processes.

• Oversee post-release activities, collect feedback, and integrate lessons learned into future updates.

• Ensure that a prioritized, business-aligned PDM roadmap is collaboratively owned with the Product Owner from Business Technology.

• Confirm that enhancement requests adhere to a defined intake and prioritization process.

• Identify and resolve significant UX pain points along with data/functionality gaps.

• Facilitate major PDM releases to minimize disruption through proactive stakeholder preparation.

⛳️ Requirements

• Minimum of 8 years of experience in business systems, enterprise application management, or product/program leadership.

• At least 3 years in a director-level or comparable strategic leadership position.

• Proven experience managing a roadmap or product strategy for a business-critical system, preferably in collaboration with a distinct technical/IT product or delivery team.

• Over 5 years of experience in people leadership, including managing managers.

• Familiarity with business case development, prioritization frameworks, and managing cross-functional stakeholders at the executive level.

• Experience in higher education, ed-tech, or partner/affiliate-based businesses is a plus.

• Background in supporting or leading organizational transformation projects involving technology systems is advantageous.

🏝️ Benefits

• Equal-opportunity employer.

• Diverse and inclusive workforce.