Director, Patient Services – Patient Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the development and successful implementation of the Patient Services strategy for the commercial launch of DT120.

• Collaborate with Regulatory, Marketing, Legal, and cross-functional commercial teams to align with corporate objectives.

• Outline how Definium Patient Services will assist patients throughout onboarding, treatment preparation, REMS, and ongoing support.

• Develop and execute potential REMS for DT120 in partnership with Compliance and both internal and external stakeholders.

• Design, enhance, and operationalize comprehensive patient/care partner journeys from referral to long-term follow-up.

• Convert strategy into actionable operational workflows, business requirements, CRM functionality, reporting specifications, and digital capabilities.

• Identify opportunities for AI-driven capabilities, automation, and digital engagement.

• Create external engagement and internal training materials for teams interacting with patients.

• Ensure continuous REMS-related education and compliance assistance.

• Utilize data and analytics to drive the success of the department, programs, and patients.

• Supervise direct reports and foster a successful team culture.

• Lead launch readiness initiatives, including SOP development, training, operational testing, governance, and cross-functional launch planning.

• Cultivate department culture as a member of the Patient Services Leadership Team.

• Oversee the MLR/PRC promotional review process to ensure compliance for patient-facing marketing materials.

• Collaborate with Medical Affairs, Marketing, Sales, Market Access, and commercial teams on engagement strategies.

• Translate market insights into actionable strategies that enhance engagement, differentiation, and launch preparedness.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or a related field; an advanced degree is preferred.

• A minimum of 10 years of relevant industry experience is required.

• At least 5 years of experience in Patient Services is required.

• Significant knowledge of PS compliance and legal guidelines is essential.

• Familiarity with the creation process for internal and external materials (i.e., PRC) is necessary.

• Proven experience in designing patient support operating models is required.

• Experience with Patient Services CRM systems is preferred.

• Familiarity with REMS strategies, compliance, and support offerings is preferred.

• Strong skills in cross-functional collaboration; must be intellectually curious, solutions-focused, and effective in communicating and promoting strategic recommendations.

• Launch experience in the U.S. pharmaceutical market is required.

• Experience in CNS/psychiatry, specialty pharmaceuticals, or complex treatment categories is preferred.

• Proven experience with process design and workflow development.

• Experience in supporting highly regulated therapies (REMS or DEA Drug Scheduling equivalent).

• Ability to synthesize complex clinical, market, and customer data into actionable strategies.

• Strong presentation skills and the capability to influence senior, cross-functional, and agency stakeholders.

• Ability to lead through ambiguity in a pre-commercial context.

• Willingness to travel as necessary; average travel of 10–20%, with increased travel during key launch periods.

🏝️ Benefits

• 100% paid health benefits, including Medical, Dental, and Vision coverage for you and your dependents.

• A 401(k) program with company matching and vesting starting after the first month of employment.

• Flexible time off policy.

• Generous parental leave along with some enjoyable fringe benefits!

• Additional compensation, including potential bonuses and equity, may apply.