Director, Partner Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead the operational framework supporting Ping Identity’s worldwide partner ecosystem.

• Develop and implement a partner operations strategy that aligns with business growth objectives.

• Design and execute scalable processes for resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces.

• Create dashboards and reporting systems to measure partner performance, pipeline, and influence.

• Integrate partner data into Salesforce, PRM, and BI tools in collaboration with Sales Ops and RevOps.

• Optimize indirect lead-to-cash processes, including deal registration, attribution, and compensation.

• Support partner program tiers, incentives, benefits, onboarding, certification, and enablement workflows.

• Monitor partner participation and adherence to program requirements.

• Own or influence PRM, Salesforce, LMS, and partner portal tools and their integrations.

• Act as the operations point of contact for Partner Sales, Alliances, and Executive Leadership.

• Collaborate with Product and Marketing teams to align go-to-market strategies with technology and cloud partners.

⛳️ Requirements

• Over 10 years of experience in Sales Operations, Channel/Partner Operations, or related roles within B2B SaaS environments.

• Comprehensive knowledge of partner ecosystems, including VARs, GSIs, ISVs, MSPs, and hyperscalers.

• Significant experience with partner programs and frameworks for partner enablement.

• Demonstrated ability to manage and enhance sales/partner systems and data integrity across CRM and PRM platforms.

• Analytical mindset with expertise in forecasting, attribution modeling, and performance analytics.

• Strong project management and effective cross-functional communication skills.

• Familiarity with Salesforce, PRM tools (e.g., Impartner, Allbound, or similar), and BI/reporting platforms.

• Previous experience in identity/security SaaS is an advantage.

🏝️ Benefits

• A company culture that empowers you to excel in your work.

• Employee Resource Groups that foster a sense of belonging for all team members.

• Regular company and team bonding activities.

• Competitive benefits and perks.

• Opportunities for global volunteering and community involvement.

• Generous PTO and holiday schedule.

• Parental leave.

• Progressive healthcare options.

• Retirement programs.

• Opportunities for education reimbursement.

• Commuter offset available in specific locations.