Director, Operations – Provider Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a comprehensive provider performance strategy across all clinical service lines.

• Guide, mentor, and cultivate a high-achieving operations team.

• Define impactful priorities and facilitate professional growth for team members.

• Collaborate with the Data Analytics team to create a cohesive data vision.

• Establish centralized systems to evaluate, monitor, and forecast provider availability, capacity, and performance across various employment models.

• Supervise the creation of operational tools, workflows, and cross-program dashboards.

• Enable clinical managers to enhance daily performance.

• Deliver real-time performance insights to executive leadership.

• Act as a key operational partner to senior leadership for strategic growth initiatives.

• Maximize provider availability, network utilization, and productivity within the Adult Outpatient Service Line.

• Construct scalable data infrastructure, operational tools, and executive reporting mechanisms.

• Convert intricate performance insights into actionable dashboards and operational systems.

⛳️ Requirements

• Minimum of 5 years of hands-on experience in designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network.

• At least 15 years of experience in business operations, management consulting, healthcare operations, or high-growth health tech environments.

• Over 8 years of direct experience in people management.

• Strong understanding of clinical network operations and essential provider metrics, including panel management, utilization rates, and clinical outcome tracking.

• Demonstrated ability to define analytical frameworks, synthesize complex data sets, and collaborate effectively with analytics teams to transform raw data into operational tools and dashboards.

• Proven experience in developing strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around common goals.

• Proven capability to standardize and scale complex, disparate processes into efficient systems.

• A strong passion for enhancing access to high-quality, evidence-based mental health care.

🏝️ Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurances.

• Lyra for Lyrians: coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies, including vacation, sick days, and company holidays.

• Paid parental leave.

• 401K plan with up to 3% matching.

• Monthly tech allowance.

• Well-being perks and activities.

• Surprise swag.

• Regular community celebrations.